Who we are
In the past, to be a successful restaurateur, you simply had to have a passion for food and a passion for people - but to succeed as a digital restaurateur you also need to have a passion for technology. We believe in the joy of serving others, and that's why we created Otter – to help restaurateurs succeed in online food delivery. Restaurants around the world, both large and small, including Chick-fil-A, Ben & Jerry’s, KFC, and Eataly trust our hardware and software to power their business. We increase sales, reduce order issues, decrease delivery headaches and delight their customers.
What you’ll do
- Lead the end-to-end hardware lifecycle across Otter’s hardware product portfolio (POS, Kiosk, Kitchen Display Systems, Lockers, etc), owning delivery from prototype, production to fulfillment.
- Manage vendor relationships and own the short and long term vision and strategy across all hardware products.
- Oversee manufacturing, FATP processes, build readiness, and quality checkpoints to ensure hardware ships on time and at scale.
- Supply planning and optimization. Lead planning cycles and cadence by conducting analysis, providing explanations to stakeholders and driving alignment across all hardware products.
- Establish and maintain hardware KPIs, dashboards, and risk management systems that provide executive-level visibility into supply, readiness, and operational performance.
- Collaborate with Engineering, Product, Sales, Finance, Legal, Support and Operations to translate business demand into clear hardware plans, supply needs, and go-to-market readiness.
- Serve as the single-threaded owner ensuring the hardware org operates predictably, efficiently, and as a scalable platform for Otter’s growth.
What we’re looking for
- 8+ years of experience in hardware operations, supply chain, or hardware program management, ideally across multiple product lines.
- Deep understanding of contract manufacturing, component sourcing, BOM management, logistics, and reliability/quality processes.
- Strong vendor management and negotiation skills with EMS/ODM/CM partners.
- Exceptional communication, program cadence, and executive reporting skills — able to make ambiguity legible and drive alignment.
- A builder who can take an evolving hardware org and help establish repeatable processes, systems, and operational discipline.
- Solid technical knowledge and experience with EMS, POS/Kiosk devices, custom enclosures, or retail hardware is a plus.
- Startup-friendly mindset: scrappy, resourceful, able to scale processes without bureaucracy.
Why join us
- Demand for online food delivery is growing really fast! In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
- Changing the restaurant industry: You’ll be part of a team that helps restaurants succeed in online food delivery.
- Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you’ll work closely with other teams to ensure our customer’s success.
What else you need to know
This role is based in our Mountain View office. As a company driven by innovation and continuous change, close collaboration is essential. We’re constantly reimagining our industry, creating new products, and refining our processes, and we do our best work together. That’s why all of our office-based teams work onsite, five days a week.
The base salary range for this role is $176,000 - 220,000 per year.
Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.
Base salary is just one part of your total rewards package. You may also be eligible for equity awards and an annual performance-based bonus.
Benefits Summary (USA Full-Time Exempt Employees):
- Medical, dental, and vision insurance (multiple plans, incl. HSA options).
- Company-paid life and disability insurance (short- and long-term).
- Voluntary insurance: accident, critical illness, hospital indemnity.
- Optional supplemental life insurance for self, spouse, and children.
- Pet insurance discount.
- 401(k).
- Health Savings Account (HSA)
- Flexible Spending Accounts (Healthcare, Dependent Care, Commuter)
- Time Off policies:
- Discretionary vacation days
- 8 paid holidays per year
- Paid sick time
- Paid Bereavement leave
- Paid Parental Leave
Benefits are subject to change at the company's discretion.
CSS accepts applications on an ongoing basis.
Ready to join us as we serve those who serve others?
#LI-Onsite
