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Job Profile
The Information Security Services Team is seeking an Information Security Product & Service Delivery Specialist – Global Security Operations to drive the delivery and execution of cybersecurity services across the Global Security Operations Center (GSOC) Center of Excellence. This role is responsible for ensuring consistent, high-quality delivery of core GSOC services—including log ingestion, use case development, threat detection, and incident response operations—across all regions. The specialist will lead cross-functional coordination, manage operational performance metrics, and ensure service delivery aligns with enterprise risk objectives, governance standards, and evolving global requirements.
What You'll Do
- Drive end-to-end execution of GSOC service delivery across global regions, ensuring consistency in operations such as log ingestion, use case lifecycle management, threat detection, and incident response.
- Coordinate the onboarding and integration of new log sources, working with regional teams and technology partners to ensure timely ingestion and coverage alignment with risk priorities.
- Lead the development, tuning, and governance of GSOC use cases to improve detection accuracy, reduce false positives, and address emerging threat vectors.
- Manage cross-functional programs from initiation through delivery, ensuring milestones are met and outcomes are communicated effectively to stakeholders across regions.
- Develop and manage key performance indicators (KPIs) and service-level metrics that reflect operational health, risk appetite, and residual risk—enabling transparent reporting to senior leadership and governance bodies.
- Partners with cybersecurity, risk, and control teams to coordinate remediation efforts, track progress, and resolve operational gaps in service delivery.
- Facilitate process improvement initiatives and stakeholder engagement to identify inefficiencies and drive enhancements across GSOC workflows and service operations.
- Conduct end-to-end service delivery evaluations, prioritizing improvement opportunities based on impact, feasibility, and strategic alignment.
- Integrate industry frameworks, best practices, and regulatory requirements into GSOC operational workflows to ensure compliance and adaptability across jurisdictions.
- Monitor developments in cybersecurity programs, regulatory landscapes, and internal organizational changes that influence GSOC service execution and reporting.
What You'll Bring
- Bachelor’s degree in information technology, Cybersecurity, Engineering, Business Administration, or a related field; equivalent experience also considered.
- 8-10 years of experience in cybersecurity operations, security service delivery, program management, or risk management, ideally within financial services.
- Hands-on familiarity with GSOC functions such as log ingestion, SIEM operations, use case development, threat detection, and incident response workflows.
- Proven experience in strategic planning, program execution, and executive-level reporting.
- Knowledge of models/frameworks such as Cyber Kill Chain and MITRE ATT&CK
- Demonstrated creative problem-solving abilities
- Experience creating trending, metrics, and management reports
- Skilled in developing briefing materials, managing logistics, and facilitating cross-functional collaboration across global teams.
- Demonstrated ability to drive operational efficiency through technology and process innovation.
- Excellent written and verbal communication skills with the ability to tailor messaging for technical and non-technical audiences.
Preferred
- Experience working in Japanese corporate environments or proficiency in Japanese.
- Experience managing global, cross-cultural teams and coordinating service delivery across multiple regions.
- Broad exposure across cybersecurity domains (governance, risk, network security, threat/vulnerability management, incident response).
- Familiarity with automation, AI, or light scripting for reporting and operational efficiency.
- Relevant certifications (e.g., CISSP, CISM, Security+, ISSMP, SANS, GSEC, GCFA, GNFA, GIAC and/or GCIH)
- Knowledge in one or more security domains including Security Governance and Oversight, Security Risk Management, Network Security, Threat and Vulnerability Management, and Incident Response and Forensics
- Experience with cloud computing security, network, operating system, database, application, and mobile device security.
- Experience with information security risk management, including conducting information security audits, reviews, and risk assessments.
Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.
MUFG Melbourne, Victoria, AUS Office
Melbourne, Australia
