The Verkada Team is seeking a Fulfillment Specialist to join our Fulfillment team in Taiwan! We are looking for a self-starter to support our global Operations and Sales teams. This opportunity requires an experienced individual with excellent problem-solving abilities, high attention to detail, and a can-do attitude!
What You’ll Do- Communicate order and return status updates to customers and internal stakeholders via email, phone, and in person.
- Process incoming orders, validate purchase order contents are accurate, engage with our warehouses to ensure timely dispatch.
- Process incoming returns from our customers and warehouse. This includes receiving, categorizing, and initiating refurbishment process.
- Work with the larger operations (Global Operations, Supply Chain) team to support inbound and outbound shipments, escalations and exceptions.
- Collaborate with Finance on various returns / orders issues.
- Take on other projects and tasks to help support Verkada operations
- +2 years minimum experience in a call center setting
- Email handling and order entry experience in high volume environment
- Proficient with both written and verbal communication (email, phone, in person). Knowledge of email etiquette is required
- Ability to complete tasks and projects independently with minimal supervision, requiring self-discipline, self-motivation, and ability to manage time effectively
- Strong attention to detail, comfortable working in fast-paced startup environment, and team player with positive attitude
- Must be able to pass a customer service assessment
- Netsuite and Salesforce experience (not required, but a plus)
- Ability to work 9AM-6PM local time
- Bachelor's Degree preferred
Verkada is committed to fostering a workplace environment that prioritizes the holistic health and wellbeing of our employees and their families by offering comprehensive wellness perks, benefits, and resources. Our benefits and perks programs include, but are not limited to:
- Private medical insurance by Nan Shan Life Insurance
- Permanent employees of Verkada Taiwan are eligible for full participation to the group insurance scheme, including accidental death and dismemberment, critical illness, accident medical reimbursement, hospital and surgical, and cancer indemnity cover
- Spouses and immediate dependents are eligible to participate in the scheme for accident medical reimbursement, hospital and surgical, and cancer indemnity cover
- Paid parental leave policy & fertility benefits
- Time off to relax and recharge through our paid holidays, firmwide extended holidays, flexible PTO and personal sick time
- Professional development stipend
- Wellness/fitness benefits
- Meal stipend
- Commuter benefits
- You must be independently authorized to work in Taiwan. We are unable to sponsor or take over sponsorship of an employment visa for this role, at this time.
Annual Pay Range
At Verkada, we want to attract and retain the best employees, and compensate them in a way that appropriately and fairly values their individual contribution to the company. With that in mind, we carefully consider a number of factors to determine the appropriate starting pay for an employee, including their primary work location and an assessment of a candidate's skills and experience, as well as market demands and internal parity. A Verkada employee may be eligible for additional forms of compensation, depending on their role, including sales incentives, discretionary bonuses, and/or equity in the company in the form of restricted stock units (RSUs)
Below is the annual on-target earnings (OTE) range for full-time employees for this position, comprised of base compensation and commissions (if applicable).
As an equal opportunity employer, Verkada is committed to providing employment opportunities to all individuals. All applicants for positions at Verkada will be treated without regard to race, color, ethnicity, religion, sex, gender, gender identity and expression, sexual orientation, national origin, disability, age, marital status, veteran status, pregnancy, or any other basis prohibited by applicable law.
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