Curious about what it’s like to work at the world’s number 1 discovery platform as an Frontline PS Support Engineer? We’re glad you asked!
As a Frontline PS Support Engineer working on the support team in Gurugram, India. Support Engineers are skilled and technically competent members of Taboola Global Technical Support Team. They provide system and application technical support while ensuring that all service level agreements and customer satisfaction goals are achieved..
What skills and qualifications do I need?
For this role, it is essential that you have:
- Minimum 1 years of experience in technical support domain,
- Technical Expertise in SQL, API.
- Deep understanding of technical support operations and metrics.
- Proficiency in Jira, Salesforce.
- Strong technical proficiency with SQL, APIs, Kusto, Grafana, BigQuery, and Kibana.
- Strong analytical and problem-solving skills to drive process improvements.
It would be great if you also have:
- Proven experience in the ad-tech industry.
- Understanding of industry trends and best practices in technical support function.
- Experience managing client escalations and maintaining high customer satisfaction.
- Strong multitasking, prioritization skills, and attention to detail.
- Passion for delivering exceptional customer experiences.
- Ability to stay calm and maintain performance when under pressure.
What will I do on a regular basis?
- Serve as the first point of contact for Taboola’s clients.
- Timely response to incoming customer support inquiries via email and support ticketing system.
- Communicate urgent technical issues internally and externally.
- Troubleshoot technical issues and escalate issues internally as needed.
Why Taboola?
- If you ask our employees what they love about Taboola they will tell you that here they are able to discover their best professional self, explore where they can grow to, and learn from and together with smart and talented people.
- We work with some of the biggest names in the business. Our clients include Business Insider, NBC, Wells Fargo, Adidas, and more.
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