Company Description
Wise is a global technology company, building the best way to move and manage the world’s money.
Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.
As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.
More about our mission and what we offer.
Job Description
We’re looking for a FinCrime Senior Quality Specialist to join our growing Sanctions and AML teams!
The primary function of the QA Senior Specialist is to empower and support the QA team, ensuring that quality processes and operational efficiency are consistently maintained and improved. This entails identifying areas of improvement related to quality processes, documentation, and operational workflows to enhance both customer experience and business outcomes. The role is critical in conducting Check-the-Checker (CTC) reviews and organizing calibration sessions to uphold and elevate the quality standards of the team. The QA Senior Specialist is responsible for overseeing the resolution of disputes, ensuring all resolutions are aligned with established quality standards and organizational procedures.
Additionally, this role provides mentorship and guidance to team members, particularly new hires during their onboarding process, by helping them understand their roles and performing accreditation for their competencies. By fostering a robust quality culture and working closely with internal and external stakeholders, the QA Senior Specialist ensures that the QA team remains competent, compliant, and focused on continuous improvement. The position also involves collaborating with various functions such as Training, Knowledge Management (KM), and Continuous Improvement (CI), and reporting directly to the Quality Team Lead to drive the implementation of the quality management strategy and framework across the organization.
Activities performed on the job:
Performs CTC (Check the checker)
- Conduct regular quality checks on QA Specialists, vendors and products, to assure work quality in a timely manner.
- Provides constructive feedback to QA Specialists for performance improvement and to ensure QA teams remain consistent.
- Identifies repeated errors and compliance risks and escalates to compliance oversight from CTC and regular quality reviews.
Manages and responds to QA review disputes and makes necessary corrections if needed
- Reviews and closes disputes in a timely manner and responds to Operations accordingly.
- Demonstrates attention to detail to objectively review cases and provide feedback that is constructive and considers the operational agent’s perspective.
Arrange and lead calibration sessions for QA Specialists
- Owns calibration sessions and is responsible to ensure team alignment on how to use the Quality Framework for consistent reviews and results.
- Is responsible to organise and run bi-weekly calibration sessions, assess how well the team is calibrated, work with peers to ensure all teams are calibrated.
- Is responsible for maintaining comprehensive documentation on calibration discussions including but not limited to: cases calibrated, final decisions and actions items proposed.
- Works closely with QA Specialists by collaborating on difficult cases and contributing constructively to discussions to improve alignment and performance across the team.
- In situations where consensus is challenging to achieve and team members are indecisive or calibration is misaligned, QA Senior Specialist is responsible for making well-informed decisions and upholding the grading guidelines .
Training & mentoring
- Assists in onboarding new joiners and mentoring specialists.
- Creates structured training plans that help new employees understand the QA processes and their specific roles. This includes developing schedules that cover necessary training sessions, workshops, and introductory meetings.
- Prepares and leads training sessions that might include job-specific skills, software tutorials. These sessions aim to equip the new joiners with the skills and knowledge necessary to perform their duties efficiently.
- Organizes training sessions to equip new joiners with domain specific knowledge.
- Ensures that newcomers receive all necessary materials, such as manuals, guidelines, and access to online resources, to assist them in their learning and integration process.
- Acts as a mentor to new employees, offering support and guidance. This might involve answering questions about grading guidelines and QA procedures, providing feedback, and assisting with problem-solving during the initial phases of their journey.
- Introduces new joiners to key team members and stakeholders within the organization. Facilitates networking opportunities can help new joiners build important relationships and integrate more quickly into the team.
- Evaluates the knowledge, skills, and capabilities of new team members to determine their readiness to undertake their roles and responsibilities (accreditation).
- Facilitates knowledge transfer sessions to share expertise, industry insights, and lessons learned with team members, contributing to their professional development and growth within the organization.
Qualifications
- You’re experienced — with a background in FinCrime or Quality Assurance.
- Minimum 6 months as a Quality Specialist in the same domain
- Minimum 12 months as a Quality Specialist in a different domain
- Minimum 12 months in an Operations role in the same domain
- You’re adaptable — you embrace change as an opportunity for growth and adjust quickly to new situations.
- You’re a problem solver — you analyze complex issues to find root causes and develop effective solutions.
- You’re a collaborator — you build and maintain strong relationships with stakeholders to achieve common goals.
- You’re customer-focused — you prioritize meeting customer needs and coach team members to uphold high service standards.
- You’re a strong communicator — tailoring your communication to suit diverse audiences with clarity and respect.
- You’re knowledgeable — good depth of knowledge in AML, CTF guidelines, and procedures. Demonstrated knowledge and understanding of the U.S. Bank Secrecy Act (BSA) and the FinCEN regulations.
- You take ownership — you fully commit to your responsibilities, always striving to meet or exceed performance targets.
- You make data-driven decisions — leveraging data to inform your actions and enhance your impact.
Additional Information
- This is a hybrid position located in Austin, Texas and not fully remote. You must be able to commute to the office or open to relocation
- You must already be legally authorized to work in the US, we cannot sponsor Visas for this position
- Starting salary for this role is $84,625 USD annually + benefits + stocks
- Click here to learn more about the benefits that we offer at Wise
For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.
We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
If you want to find out more about what it's like to work at Wise visit Wise.Jobs.
Keep up to date with life at Wise by following us on LinkedIn and Instagram.
