Financial Crime Quality & Performance Specialist (Career Comeback Program)

• You are ready to re-enter the workforce in September 2025 after a career break

• Join our 12-week Career Comeback program and gain access to a tailored induction program, personalised Career Coaching, L&D opportunities and much more!

• You have experience across Banking, Risk or Compliance

Stepping back into your career? We’re here to support your next chapter.
If you’ve taken a career break of two years, this is your opportunity to return to meaningful work, with the structure, support and flexibility to help you succeed.

About the Career Comeback Program
Our 12-week Career Comeback Program is designed to support talented professionals as they transition back into the workforce. You’ll join us in a permanent role within our Financial Crime Operations team, with specialised support including:

• A comprehensive induction and re-onboarding experience

• Tailored Career Coaching and mentoring

• Learning and development workshops to build your confidence and skills

• A dedicated program manager to guide your return

We also offer flexible working arrangements, including hybrid work and the ability to adjust your start and finish times, so you can make work, work for you.
About the team
Our Financial Crime Operations (FCO) team is made up of 2,000 professionals working to protect our customers, employees and communities from money laundering, terrorism financing and sanctions-related risks. We’re a purpose-driven team with a critical mission, and we’re continuing to grow as we invest in our people and systems to support the Group’s strong anti-financial crime capabilities.
 

About the role

 As a Financial Crime Quality & Performance Specialist, you’ll play a critical role in driving quality, performance and continuous improvement across Financial Crime Operations. You’ll provide subject matter expertise, support the uplift of operating procedures, deliver training, and perform quality reviews — all while contributing to strategic projects and helping to improve risk controls across the business.
Your day-to-day could include:

Operational Support

• Building strong relationships with operations, Risk and Compliance teams to meet business and regulatory needs

• Delivering targeted training materials and providing hands-on technical expertise to teams across Australia, New Zealand and India

Continuous Learning

• Supporting updates to Standard Operating Procedures and providing coaching based on quality findings

• Using root cause analysis to identify improvement opportunities and partnering with capability teams to implement change

Quality Control

• Conducting quality reviews aligned to the Quality Control Framework

• Supporting control testing and identifying document control risks

• Developing and presenting monthly insights and performance reports to senior leaders

Projects

• Investigating and addressing issues or incidents in the risk system

• Contributing to change initiatives with subject matter expertise

• Owning and evolving your personal development plan

We’re looking for people who:

• Have been on a career break for two years or more (essential)

• Hold permanent Australian working rights

• Bring experience in AML/CTF, Sanctions, or broader compliance

• Have a background in quality control or coaching/training within operational teams

• Are confident working with a variety of stakeholders and building trusted relationships

• Are strategic thinkers with adaptable coaching styles and a continuous improvement mindset

Ready to make your comeback? We’d love to support your return to work and help you thrive in your next chapter. To learn more about the Career Comeback Program, visit the program page