JOB DESCRIPTION:
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:
- Career development with an international company where you can grow the career you dream of
- Amazing health and wellness benefits and perks.
- A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
- A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
Are you passionate about cutting-edge medical technology that transforms lives? Do you thrive in a dynamic environment where you can make a real impact on patients, clinicians, and medical outcomes? If so, we have an exciting opportunity for you to join our team as a Field Technical Specialist supporting Deep Brain Stimulation (DBS) Therapy in our Neuromodulation division. This role would suit someone based in either Melbourne or Brisbane who is willing to travel throughout their territory and interstate to support the DBS business.
About the Role
- As a Field Technical Specialist, you will play a pivotal role in supporting the care of patients undergoing DBS therapy for movement disorders.
- You will work collaboratively with neurologists, neurosurgeons, their teams, and other healthcare professionals to deliver seamless procedural and technical support, ensuring optimal outcomes at every stage of the therapy process.
- Additionally, you will manage equipment and operational needs to maintain high-quality standards in patient care, including supporting the team in all aspects of managing the designated territory.
- Key responsibilities
- Patient and Clinical Support
- Patient Support:
- Enroll patients in Abbott software environment for remote programming.
- Prepare patient controllers and chargers for use with their DBS device.
- Train patients, caregivers, and healthcare providers on device usage, care, and troubleshooting.
- Clinical Support:
- Provide technical expertise and guidance during DBS procedures, ensuring proper device implantation and optimal system functionality.
- Operate and troubleshoot DBS testing and programming equipment in real-time during the case.
- Maintain a professional and supportive presence in the procedural setting, ensuring smooth communication and patient safety.
- Assist clinicians on the technical aspects of programming.
- promptly address any technical issues in collaboration with the neurologist.
Operational and Equipment Management
- Coordinate and manage all equipment required for DBS procedures, including ordering, setup, and maintenance.
- Ensure proper functionality and calibration of DBS devices and programming tools before and after use.
- Track inventory levels and manage logistics for timely delivery of equipment and supplies to clinical sites.
- Maintain detailed records of equipment usage, repairs, and inventory to ensure compliance with regulatory standards.
Team and Administrative Support
- Act as a liaison between the clinical team and the company to address product-related queries or concerns.
- Provide feedback to the internal team to improve products and procedures based on field experience.
- Support educational initiatives for neurologists, surgeons, and other healthcare professionals to enhance understanding and utilization of DBS therapy.
- Participate in team meetings, training sessions, and professional development opportunities to stay up to date with the latest advancements in DBS technology.
General Responsibilities
- Liaising closely with the Territory Manager and Product Manager in helping manage/support all aspects of the territory
- Build and maintain strong relationships with healthcare providers, fostering trust and collaboration.
- Stay informed of clinical and technical developments in DBS therapy and share insights with the team and stakeholders.
- Ensure adherence to all regulatory and compliance requirements in your daily activities.
Qualifications
Education and Experience
- Bachelor’s Degree in a relevant field (e.g., Biomedical Engineering, Neuroscience, Nursing, or similar)
- Minimum 3 years of experience in a clinical, technical, or field-based role within healthcare or medical device space ; neurology or movement disorders would be advantageous
- Prior DBS experience would be advantageous
- Familiarity with supporting surgical or interventional procedures is preferred
Skills and Competencies
- Strong technical acumen with the ability to learn and operate sophisticated medical devices and software.
- Exceptional interpersonal and communication skills to effectively interact with patients, caregivers, and medical professionals.
- Highly organized and detail focused with strong problem-solving abilities. Particularly under pressure.
- Flexibility to travel as required (QLD, NSW, VIC) across assigned territory and adapt to varying clinical and procedural environments.
- Flexible to support cases outside of working hours and on weekends as per required
What sets you apart?
- High level of empathy and emotional intelligence
- Self-motivated and driven to achieve best outcomes
- Aptitude to learn and take on new challenges
- Ability to identify and drive resolution of issues
- Excellent attention to detail
- Well-developed written and verbal communication skills; able to confidently liaise with Health Care Professionals and patients
- Collaborative approach to teamwork
The base pay for this position is
N/A
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:Support Services
DIVISION:NM Neuromodulation
LOCATION:Australia > Doncaster : 666 Doncaster Road
ADDITIONAL LOCATIONS:
WORK SHIFT:Standard
TRAVEL:Yes, 20 % of the Time
MEDICAL SURVEILLANCE:Not Applicable
SIGNIFICANT WORK ACTIVITIES:Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Work in a clean room environment
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