Field Services Content and Capability Development Manager

Build your career and Australia’s future.

Not many people can say they are working on building Australia’s future. With us you’ll be doing just that, leaving a legacy for all Australians. Plus, there’s equal employment, great training, and true flexible working arrangements. 

A bit about your role

As the FS Content & Capability Development Manager, you will lead a team of capability development leads and digital content producers in the design and implementation of training and capability programs for our field services team across Australia.

Reporting to the Executive Manager Learning Capability and Knowledge, you will create learning content, facilitate workshops, and collaborate with experts to address learning needs. Your leadership will drive the professional growth of our team and contribute to our success.

A bit about you

You should have a strong background in leading learning and development teams, with experience in content creation and capability development. Excellent communication and interpersonal skills are essential, as is the ability to manage multiple projects and meet tight deadlines.

Experience in the digital learning, online content, learnership programs, and customer service soft skills training in telecommunications or similar operational environments is highly valued. Your ability to leverage technology for effective learning, combined with your leadership skills, will set you apart in this role.

Life at nbn

To be part of nbn is to be part of something bigger. There’s so much more from here. Our pioneering spirit drives us forward every day. Together, we help lift the digital capability of the nation by building and connecting Australia’s best fibre infrastructure into homes and businesses, plus places and things, everywhere. We’re continuing to create Australia’s network—a network made for more. Not just a way for everyone to do the things they love but transforming the way they do them.

A more inclusive working world

nbn is committed to an inclusive, flexible, and supportive workplace where everyone can feel heard, valued, and respected. We believe diverse perspectives are the key to unlocking greater outcomes and encourage applications from people of all ages, nationalities, abilities, and cultures. That's why we have a Reconciliation Action Plan, Accessibility & Inclusion Plan, offer 18 weeks of paid parental leave, are a Pride in Diversity Platinum Employer, and have active employee-led diversity pillars. Click here to see our list of employee benefits and why we're recognised as a WORK180 Endorsed Employer for Women, and their Employer of Choice for 2025.

Equal Opportunities for All

We champion equal opportunities for all employees. If you have any accessibility requirements and would like to discuss adjustments for the recruitment process, please don’t hesitate to contact us by emailing [email protected] or calling our Recruitment Accessibility Enquiry Line at +61 2 8918 9990. Please note, this line is dedicated to accessibility-related enquiries for the purposes of recruitment, and only enquiries related to accessibility adjustments will be answered. For other matters, please visit our Contact Us page on our website.

Where to from here?

If you think this role might be for you, we want to hear from you. Please apply by following the links and sending in your resume only. We do not require a cover letter or any selection criteria to be addressed.

Please note that this role is a permanent opportunity and applications will close at midnight on Wednesday, 3rd September 2025.

To be eligible for this role, you must have full working rights in Australia.