Experience Research Vice President - Quantitative Method

Job Description
Join us for an exciting opportunity to elevate your career in user experience research with our innovative team.
As an Experience Research Vice President within the Design and Customer experience team, you will collaborate with user researchers, product, design, and marketing teams to conduct both evaluative and generative UXR. You will play a crucial role in shaping product design and marketing strategies through data-driven insights.
Job Responsibilities

• Conduct quantitative research studies using methods such as experiments, surveys, and behavioral/log data analysis to deepen understanding of user experience and drive product strategy.
• Develop quantitative metrics to assess product performance over time (e.g., CSAT or sentiment).
• Drive ideas to improve products and services through research-driven insights and recommendations.
• Prioritize research needs and approaches across multiple work streams to ensure impact by delivering actionable insights.
• Communicate research findings in a compelling and accessible manner to stakeholders.
• Influence stakeholders across organizations to gain support for research-based, user-centric solutions.

Required Qualifications, Capabilities, and Skills

• Bachelor's degree in Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, a related field, or equivalent practical experience.
• Expertise in conducting complex quantitative research at scale using a variety of research methods (A/B testing, surveys, conjoint, and discrete choice modeling).
• Experience in programming languages used for data manipulation and computational statistics (e.g., Python, R).
• Demonstrated expertise in descriptive, inferential, and multivariate statistics, including t-test, ANOVA, and mixed regressions.
• Ability to distill research findings into clear, compelling data-backed presentations, data visualizations, and/or infographics.
• Excellent command of research questions within a given domain and technical tools for data analysis.
• 5+ years of relevant research experience working on digital experiences and generating actionable insights that drive impact.

Preferred Qualifications, Capabilities, and Skills

• Skilled in telling compelling stories with data and explaining work, process, and decisions to cross-functional stakeholders.
• Focus on users and solving for their needs and wants, with experience driving impact from insights.
• Ability to balance working with urgency and focus with methodological rigor and adapt as needed for the situation.
• Experience in interactive design, information architecture, or market research and Experience planning and facilitating workshops with stakeholders..

About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.