· Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.
· Supporting complex real-time
monitoring environments.
· Part of end-to-end IT support
team which also managed projects
· Active Directory, Microsoft
SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now
· Java, JavaScript, HTML, CSS,
PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS.
Windows, Linux, Mac OS, IOS, Android
· Nice to Have Skills:
· Life cycle of Incidents
associated with EUC equipment and EUC software, and provide break/fix
support, advice, and assistance to Authorized Users.
· Incident handling (P1/P2
issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow
websites)
· Coordinate with Customers’
vendors for provision of end-user support (e.g., Hardware Vendor technicians
for warranty repair/replacement
· Replace equipment and/or
software in order to conduct a repair, support the Authorized User by copying
data, performing backups and restoring data and backups to the replacement
EUC device
· Operational support for
certified Network Printers / Scanners / MFPs / Plotters / Label Printers /
Tag Printers using proxy network
· Loading/Reloading of PCs with
Customer standard image for deployment.
· operational support for
disaster recovery and BCP emergency response activities in the event of
emergency situations and annual testing requirements at local sites
