EUC Engineer Desktop Support

·       Must Have Skills:
Providing Level 2/3 support across servers, M365, Azure, AWS, networking.

·       Supporting complex real-time monitoring environments.

·       Part of end-to-end IT support team which also managed projects

·       Active Directory, Microsoft SCCM, MS Office, Odoo, SAP, BMC Remedy, QuickBooks, MSProjets, Service Now

·       Java, JavaScript, HTML, CSS, PHP, C++, Python, .Net, C#, SQL, MySQL, Crystal Reports, Apache, IIS. Windows, Linux, Mac OS, IOS, Android

·       Nice to Have Skills:

·       Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

·       Incident handling (P1/P2 issues) and Proxy clustering and Slow browsing issues, URL filtering (block/allow websites)

·       Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

·       Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

·       Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers using proxy network

·       Loading/Reloading of PCs with Customer standard image for deployment.

·       operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites

Detailed Job Description

·                  IT professional with over 10 + years of hands-on expertise in infrastructure, end-user support, and across enterprise environments with Install / Move / Add / Changes and co-ordination with respective OEMs and/or Customer facilities group for Network/Standalone Printers / Scanners / MFPs / Plotters / Label Printers etc.

Onsite operational support of voice end points (e.g., Physical hard phones on desk running over

·       Life cycle of Incidents associated with EUC equipment and EUC software, and provide break/fix support, advice, and assistance to Authorized Users.

·       Coordinate with Customers’ vendors for provision of end-user support (e.g., Hardware Vendor technicians for warranty repair/replacement

·       Replace equipment and/or software in order to conduct a repair, support the Authorized User by copying data, performing backups and restoring data and backups to the replacement EUC device

·       Operational support for certified Network Printers / Scanners / MFPs / Plotters / Label Printers / Tag Printers

·       Loading/Reloading of PCs with Customer standard image for deployment.

·       End-to-end stewardship/ownership of Incidents escalated to Customer’s support groups to incident resolution

·       Coordination with Customer’s support teams for execution of maintenance, upgrades, enhancements, or changes

·       operational support for disaster recovery and BCP emergency response activities in the event of emergency situations and annual testing requirements at local sites