Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About the Role
The primary purpose of the Senior Business Consultant is to deliver Professional Consulting outcomes following Datascape Implementation Methodology to Datacom's customers throughout New Zealand and Australia.
The focus of the role is to implement the Datascape ERP solution for our customers within the Local Government market. Consulting engagements may range from large scale multi month implementations through to small one day engagements.
Some onsite customer work may be required from time to time and consultants need to be available for travel, as required. Datacom embraces flexible working arrangements outside of onsite customer commitments.
What you’ll bring
- Council experience would be looked upon favourably, particularly in Rates processing or Building and Planning functions
- Demonstrated experience translating business requirements into functional requirements and solution delivery.
- Able to deliver end-user and application training
- System administration or hands on configuration experience
- Commitment to customer satisfaction, quality improvements and outcomes.
- Exceptional corporate presentation skills and strong people engagement ability.
- Excellent time management, prioritisation, negotiation and organisation skills.
- A teamwork approach, always willing to share your knowledge to benefit others.
- Previous ERP vendor experience would be advantageous
What you’ll do
- Implementing Datacom’s ERP solution to suit customer’s business requirements in line with proven/best practice.
- Workshop Facilitation – Confidently leads a broad range of workshops. Delivers workshop outcomes where a variety of stakeholder interests (often conflicting) exist. Drives best practice within the bounds of the product and where necessary, guides the customer to alter their business processes.
- Requirements Analysis – Ensures alignment of the design (and any modelled business processes) to associated policies and identifies areas of (mis)alignment to the Datascape product suite. Identifies changes to project scope arising from the analysis and brings these to the attention of the Datacom Project Manager.
- Solution Ownership and Design - Own business design relative to customer outcomes, create and validate documentation, minimise technical debt, and ensure standard solution patterns are followed.
- Solution Configuration – Responsible for configuring the Datascape product suite, aligned to best practice, to conform to the documented design.
- Testing Strategy –Collaborates on testing strategies (functional, integration, SIT) and performs testing to resolve issues. Supports end-to-end solution testing, UAT, and Go Live, actively triaging defects and validating outcomes.
- Training – Trains customers in the Datascape Product and product administration ensuring seamless knowledge transfer and supporting Train the Trainer initiatives.
- Provide feedback on customers use of the software or areas of improvement to the Development team.
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
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