Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver technology services that move the world. DXC.com
This is a talent pool for IT Field Services Technicians to provide end user desktop and network support for a mining client.
We are seeking a capable and self-motivated Field Services Technician to deliver on-the-ground IT support at a remote coal mine site in Queensland. As part of our Managed Services delivery, you will play a critical role in supporting the day-to-day IT operations at site, ensuring seamless functioning of desktop, network, and peripheral technologies.
This is a FIFO (Fly-In Fly-Out) role operating on a structured roster and demands more than just technical skill — it requires a customer-first mindset, flexibility, and a roll-up-your-sleeves approach. The ideal candidate thrives in practical, fast-moving environments, takes ownership of outcomes, and represents the MSP with professionalism, urgency, and commitment to service excellence.
Self-motivated individual able to think outside the box, providing exceptional customer service and troubleshooting skills. Must be proactive and organised, to assist a user base working around various shifts. Excellent written skills essential, ensuring that ticketed work is documented, and SOPs are maintained and updated.
Essential Job Functions:
- Provide expert technical support in infrastructure services, responding to complex issues and inquiries.
- Assist in the implementation of infrastructure projects and initiatives, executing assigned tasks.
- Continuously monitor and troubleshoot infrastructure systems, ensuring optimal performance.
- Collaborate with the team to improve infrastructure efficiency and resolve technical challenges.
- Participate in the development of infrastructure documentation, including incident reports and configuration details.
- Apply deep technical knowledge to address complex infrastructure-related problems.
- Follow established best practices and standards in infrastructure service delivery.
- Apply critical thinking and technical skills to find solutions to infrastructure issues.
- Focus on Safety and adherence to OH&S standards.
Technical Skills:
- Hardware and Software Knowledge: Proficiency in installing, configuring, and troubleshooting various hardware and software systems.
- Networking: Understanding of network setup, maintenance, and troubleshooting, including routers, switches, and firewalls.
- Operating Systems: Familiarity with different operating systems, such as Windows, Linux, and macOS.
- Remote Support Tools: Experience with remote desktop applications and other tools used for providing off-site support.
- Security: Knowledge of cybersecurity principles and practices to ensure the safety and integrity of IT systems.
Soft Skills:
- Problem-Solving: Strong analytical skills to diagnose and resolve technical issues efficiently.
- Communication: Excellent verbal and written communication skills to interact with on-site staff and remote teams.
- Customer Service: Ability to provide high-quality support and training to users, ensuring they can effectively use IT systems.
- Adaptability: Flexibility to work in various environments and adapt to changing conditions and challenges.
- Time Management: Efficiently manage time and prioritize tasks to meet deadlines and service level agreements.
Key Attributes & Behaviours
- Customer-first attitude: Always puts the end-user experience at the centre of their work.
- Proactive and hands-on: Willing to get stuck in and solve problems, big or small.
- Responsive and adaptable: Able to flex to changing priorities and site demands without fuss.
- Strong relationship builder: Builds rapport quickly with technical and non-technical stakeholders onsite.
- Takes ownership: Sees tasks through from start to finish with minimal hand-holding.
- Calm under pressure: Maintains a high level of service, even in critical or high-pressure scenarios.
- Team player: Collaborates with the wider MSP delivery team to ensure consistent service across the account.
Other Skills:
- Physical Stamina: Ability to handle the physical demands of the job, including lifting and moving equipment.
- Travel Readiness: Willingness to travel extensively and work on a FIFO roster.
- Documentation: Skill in maintaining detailed records of work performed, including service reports and logs.
Basic Qualifications:
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically, 5+ years of relevant work experience in industry, with a minimum of 2 years in a similar role
- Proven experience in infrastructure technology analysis
- Proficiencies in data analysis and problem-solving
- A continuous learner that stays abreast with industry knowledge and technology
Qualifications & Requirements:
- An advanced degree in a relevant field is a plus
- Relevant certifications, such as Cisco CCNA, AWS Certified Solutions Architect, or CompTIA Security+, are a plus
- QLD Coal Board Health Assessment
- Standard 11 training
Roster and Work Conditions
- FIFO from Brisbane.
- Roster: 7/7 (or subject to client agreement).
- 12-hour shifts; day shift primarily with occasional after-hours or on-call support.
- Flights, accommodation, meals, and local transport provided.
- Adherence to strict HSE protocols and zero-harm safety culture required at all times.
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Top Skills
DXC Technology Melbourne, Victoria, AUS Office
360 Collins St, Melbourne, VIC, Australia, 3000
