Engineer

The world’s biggest challenge needs you, here.

Big challenges require big solutions. And the transition to a net-zero world is about as big as it gets. Working at Shell Energy - one of Australia’s leading energy retailers - puts you at the heart of that endeavour.

Lead the change, from the frontline

At Shell Energy, we’re looking for a skilled and forward-thinking Engineer to help build and maintain the IT systems and infrastructure that power our business. Based in Melbourne, this critical role will ensure our technology operates securely, reliably, and efficiently, supporting seamless business operations and enabling innovation. You’ll stay at the forefront of emerging technologies and best practices, continuously improving our systems to meet evolving business needs.

As part of the Customer Engagement Platform team, you’ll report to the squad’s Delivery Lead and join a collaborative, inclusive, and high-performing environment. We live by our “One Team” mantra, celebrating diversity, valuing every voice, and fostering a culture where innovation thrives. If you're ready to grow your career in a team that values unity, creativity, and impact, we’d love to hear from you.

With respect, integrity and honesty, responsibilities include:

• Application Support: Monitor and maintain application performance, security, and availability; triage and prioritize incidents effectively.

• Engineering Implementation: Contribute to secure, compliant engineering solutions with clear documentation.

• System Security: Develop software aligned with Shell’s security standards, including firewalls, antivirus, and access controls.

• Effort Estimation & Delivery: Collaborate with the squad to estimate and deliver engineering tasks on time, escalating risks as needed.

• User Support & Training: Assist users with technical issues and ensure smooth adoption of hardware, software, and systems.

• Documentation: Maintain up-to-date technical documentation, including configurations, manuals, and procedures.

Here’s what you’ll need to thrive in this role:

• Software & Agile Development: Skilled in programming languages, design patterns, Agile/Scrum methodologies, version control (e.g., Git), and CI/CD practices.

• Cloud & DevOps Expertise: Hands-on experience with AWS, Azure, or GCP, plus automation tools and DevOps pipelines for efficient deployment and management.

• Security & Infrastructure Knowledge: Strong understanding of cybersecurity principles, virtualisation (e.g., VMware), containerisation (e.g., Docker, Kubernetes), and ITSM frameworks like ITIL.

• Database Proficiency: Familiar with relational and NoSQL databases, including design, querying, backup, and recovery processes.

• Customer-Focused & Collaborative: Committed to understanding stakeholder needs, working effectively in teams, and delivering positive outcomes.

• Resilient & Continuously Learning: Adaptable to change, open to new technologies, and dedicated to ongoing professional development.

Why join our team

Every day, our people bring deep expertise, true innovation and investment to help our customers - and the world - reduce their environmental footprint. You can be part of that change.

Here are the top reasons why our people choose us:

• Purpose that you can see. As part of our team, you’ll have the best shot at energising a better future, one customer at a time.

• Work that’s interesting, innovative and high impact. We hope you’ll love the challenge and opportunity to achieve - for our customers and for you.

• People who bring the expertise and drive to succeed. Our team is respectful, inclusive, and supports connection and collaboration.

Visit our careers site to find out more.

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Join us. Together, we can make the difference count.

Shell Energy is an Equal Opportunity Employer that values the diversity of its people. We do not discriminate on the basis of gender, race, religion, colour, national origin, sexual orientation, age, marital status, veteran status or disability.