Manage and support business applications across Windows and mobile endpoints. Troubleshoot, deploy, package, update, and monitor applications using Intune, Group Policy, MDMs. Ensure compliance, meet SLAs, maintain documentation, test releases, resolve incidents, and collaborate on continuous improvements.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Endpoint Analyst to join our Endpoints team in Australia.
Our Endpoint Analyst is responsible for managing, supporting, and maintaining business applications across the organisation’s end-user computing environment. This role involves ensuring the reliability, performance, accessibility, and security of applications used by our clients, while supporting application deployment, updates, troubleshooting, and ongoing lifecycle management.
Requirements
What you'll do:
- Provide technical support and administration for business applications across Windows and mobile environments.
- Troubleshoot application installation, performance, access, compatibility, and functionality issues.
- Respond to application incidents, service requests, and escalations, ensuring timely resolution and clear communication.
- Manage the application lifecycle, including packaging, deployment, updates, maintenance, and retirement.
- Support application testing, version control, release readiness, and post-deployment validation.
- Deploy and manage applications using Microsoft Intune, Group Policy, and other enterprise management platforms.
- Configure and maintain application settings, policies, and security requirements to ensure compliance.
- Monitor application deployments, resolve installation issues, and maintain application health and reliability.
- Meet service level agreements (SLAs) while delivering a high standard of customer support.
- Maintain accurate technical documentation, knowledge articles, and support procedures.
- Contribute to continuous improvement initiatives that enhance application management, user experience, and operational efficiency.
- Collaborate with cross-functional teams to deliver high-quality technology solutions.
- Stay current with emerging technologies and recommend improvements to tools, processes, and service delivery.
What you'll bring:
- Experience in a similar IT application support, endpoint management, or EUC role.
- Strong experience supporting business applications across Windows and mobile platforms.
- Hands-on experience with Microsoft Intune, JAMF, or other Mobile Device Management (MDM) platforms.
- Solid knowledge of Active Directory, Group Policy, and Azure AD/Microsoft Entra ID.
- Experience managing application deployments, packaging, and lifecycle management.
- Familiarity with ITIL or structured IT service management practices.
- Basic PowerShell or shell scripting skills (desirable).
- Strong troubleshooting and analytical skills with the ability to diagnose and resolve technical issues efficiently.
- Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical stakeholders.
- Strong attention to detail and the ability to manage competing priorities in a fast-paced environment.
- A collaborative mindset with a commitment to knowledge sharing, continuous improvement, and delivering outstanding customer service.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Hybrid working (for majority of our roles) with team anchor days to support collaboration.
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.
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