We’re Jetstar. You may know us for our famous low fares, but did you also know that we’ve flown more than 400 million customers since we launched in Australia in 2004? In fact, each week we operate around 3,000 flights to nearly 40 destinations across Australia, New Zealand, Asia and the Pacific. We also operate a fleet of more than 80 aircraft, including state-of-the-art Airbus A320/21 NEO aircraft and the Airbus A320 family and Boeing 787-8s. Every day we enable more people to takeoff to more places, more often.
Impressive numbers? What's even more impressive is the team of extraordinary people taking off together day in day out, flight after flight.
Our people are the real jet stars!
Job Description- Be part of the Jetstar People team supporting critical operational workgroups including pilots and cabin crew
- Play a key role in managing complex employee and industrial relations matters
- Fulltime, 12-month fixed term opportunity based at Jetstar HQ, Collingwood – hybrid working arrangements
As an Employee Relations Manager, you will play a critical role in managing the Employee and Industrial Relations environment across the Pilots and Cabin Crew business units. Operating as a key business partner, you will work closely with senior leaders to provide pragmatic, commercially focused ER/IR advice in a highly regulated, unionised and operationally sensitive environment.
Reporting into the Head of Employee Relations, you will be responsible for end to end employee and industrial relations matters, including enterprise agreement negotiations, complex case management, dispute resolution and advocacy. You will also provide strategic advice to support productivity, cost and change initiatives, ensuring risks are understood and appropriately managed while maintaining a constructive industrial climate.
This role offers the opportunity to operate at both a strategic and hands-on level, supporting frontline operational leaders while contributing to longer term IR strategy for the business.
To be considered for this role, key skills will include:
- Proven experience in Employee and Industrial Relations, ideally within a complex, unionised or operational environment
- Demonstrated experience managing enterprise agreements, disputes and union relationships
- Strong capability in complex case management and employment law application
- Experience appearing before, or preparing matters for, the Fair Work Commission
- The ability to influence and partner effectively with senior operational leaders
- A pragmatic, solutions focused approach to managing risk while supporting business outcomes
- Exceptional communication skills, with the ability to explain complex ER/IR matters clearly and confidently
- Strong stakeholder management skills and the ability to build trust in fast paced environments
Your Life at Jetstar Is Unlike Any Other
Put the craft in aircraft: There’s a new fleet of A321LR NEO’s waiting for your arrival. Beyond Jetstar, our teams get exposure to projects related to the Qantas Group’s A320/1, B787 and A321 Freighters.
Live the travel dream: You and your nominated travel companions can takeoff more with our famous Qantas Group Staff Travel discount.
Make work feel like a holiday: Join a fun, driven team where work feels like a holiday. Our people take every opportunity to takeoff together and find ways to help their teammates soar.
There’s a place for everyone at Jetstar: For us, travel and meeting new people go hand in hand. We invite our people to get involved in various Employee Network Groups that play an important role in creating our inclusive and supportive culture that we are fiercely proud of. We believe that teams with a diversity of ideas and experiences are more creative, innovative and solve problems quickly. We welcome applications from anyone who wants to takeoff with us. If you have support or access requirements, just reach out and let us know what you need.
We’re Jetstar. Let’s takeoff together
We can’t wait to hear from you. Apply now
Application close: Thursday, 5th of February 2026
