Email Specialist

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down.  

About the role  
  

We’re seeking an Email Specialist to build, test and deliver engaging customer communications across multiple channels using Salesforce Marketing Cloud. 
 
You’ll join an innovative Marketing Automation team, who are collaborative, customer-focused and passionate about reimagining digital experiences. 
 
As our Email Specialist, you’ll contribute to lasting and positive changes that shape the future of our cities and communities. It’s meaningful, challenging and exciting work. 

Day-to-day, you will:  
  

• Build and deploy customer communications including eDMs, SMS, push notifications and newsletters in Salesforce Marketing Cloud 

• Liaise with stakeholders to gather requirements, generate samples, and secure approvals before campaign launches 

• Conduct testing, A/B experiments, and campaign optimisation to improve engagement 

• Manage campaign reporting, providing insights on performance and recommendations for improvement 

• Support platform maintenance and governance activities to ensure accuracy and compliance 
    

This role will suit someone with a curious mind and transferrable skills and experiences, including:  
  

• Strong communication and stakeholder management skills – ability to collaborate and influence across teams 

• Experience in a business environment, with exposure to marketing automation or customer communications 

• Attention to detail, analytical skills, and ability to problem-solve in a fast-paced environment 

• Willingness to learn new technologies, with interest in Salesforce Marketing Cloud or similar platforms 

• Excellent time management and organisational skills to handle multiple campaigns at once 

If you meet some of these requirements, but not all, we encourage you to submit your application.  

With a career at Transurban, you’ll enjoy a range of benefits, including:   
  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year   

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well 

• Learning and development opportunities to support your career interests  

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more  

• Share offers and insurance benefits  

• Social activities, community give-back programs and paid volunteer days  

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.   
  

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns.  

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].   

Ready to help us keep cities moving? Apply today.