We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
Why you will love this opportunity as an Education Consultant at Civica?
Do you love working with customers and driving seamless software implementations? This role is made for you.
We're looking for someone who thrives at the intersection of technology and customer success—someone who can lead software implementations, manage releases and training, and work closely with stakeholders to ensure everything runs smoothly.
As an Education Consultant at Civica, you’ll deliver top-notch professional services to clients across Australia. You'll play a key role in configuring solutions, managing multiple implementations, and bringing your expertise in Release Automation to the table.
This role demands excellent time management, priority juggling, and a strong customer-first mindset. Some travel may be required to deliver on-site support and create an exceptional client experience.
If you're ready to make an impact and help our customers achieve their goals with confidence and ease—let’s talk!
What you will do to be successful in this role
- Share valuable insights on how customers are utilizing the software and suggest areas for enhancement to the Project Manager, Account Manager, and Product Team Leader, fostering greater engagement with our products among the customer base.
- Serve as a key internal subject matter expert (SME) on timetabling practices and software.
- Provide support in addressing escalated (Level 3+) support tickets.
- Assist the Warranty, Support, and Consulting Teams in investigating and resolving implementation and product-related issues as necessary.
Apply, if you have :
- Previous experience in a consulting role
- Proficiency in SQL scripting and familiarity with tools such as GitHub, ADO, and Azure
- Demonstrated ability to meet project objectives as per agreed timelines
- Excellent interpersonal skills, with a knack for engaging with customers at all levels
- Exceptional customer service skills, enabling you to foster strong relationships with key customers and stakeholders
- Effective and confident communicator
- Exceptional time management, prioritization, multitasking, and organizational abilities
- Driven and enthusiastic, committed to self-development and ensuring customer satisfaction
- A proactive self-starter who thrives both independently and as part of a team
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans - there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we encourage you to "give back" with benefits such as our Days of Difference leave where you can volunteer for a charity of your choice.
Flexible Work - Flexible work – we have the technology and tools to support you to work from home and come into our offices now and then to catch up and socialise with colleagues.
Apply for this job - Become part of something special Do you see yourself in this role? If so, then we would love to hear from you.
We are an equal opportunity employer. We do not discriminate based on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. In fact, we strongly believe that diversity of experience contributes to a broader collective perspective that will consistently lead to a better company and better outcomes. We are working hard to increase the diversity of our team wherever we can, and we actively encourage everyone to consider becoming a part of it. We are especially keen to receive applications from Aboriginal and Torres Strait Islander peoples of Australia.
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