Domain Technical Lead-2

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. 

About the role 
 

We're seeking a Domain Technical Lead to provide operational and technical leadership for our Applications Support Teams, focusing on critical Customer & Billing platforms.

You'll join an innovative team who are dedicated to maintaining and enhancing Transurban's mission-critical systems that enable seamless roadside transactions and billing processes.

As our Domain Technical Lead, you'll contribute to lasting and positive changes that shape the future of our cities and communities by overseeing key technologies such as Salesforce, MuleSoft, and custom AWS Lambda applications. It's meaningful, challenging and exciting work that requires expertise in high-availability systems and a commitment to 24/7 support for our critical infrastructure.

Day-to-day, you will: 
 

•  Manage and resolve critical incidents, acting as a Major Incident Manager to coordinate service restoration across internal and external support teams.
• Monitor and maintain batch workflows, including analysis of errors, managing schedules, and optimizing execution windows.
• Provide technical leadership and second-level support for Customer & Billing systems, including Salesforce, MuleSoft, and custom AWS Lambda applications.
• Proactively monitor systems, perform health checks, and analyse trends to inform service improvement plans.
• Lead and coordinate small to medium technical changes within the application portfolio, including change management procedures and risk assessments.
• Manage and prioritize service requests, ensuring they are actioned based on SLA guidelines and keeping customers informed of their status.
• Conduct stakeholder management, including running regular meetings and maintaining strong relationships with key senior stakeholders.
• Provide 24/7 on-call support on a rostered basis, coordinating after-hours change and incident management activities across support partners.

This role will suit someone with a curious mind and transferrable skills and experiences, including: 
 

• Proven capability in complex, highly integrated technical environments
• Proficiency in Salesforce, MuleSoft, AWS Lambda, and web services
• ITIL certification with deep understanding of IT service management processes
• Experience leading internal and external technical teams
• Capability to chair and run stakeholder meetings
• Skilled in analysing and documenting operational processes
• Proficient in Microsoft Office (Word, Excel)
• Preferred: Computer Science or related tertiary degree

If you meet some of these requirements, but not all, we encourage you to submit your application. 

With a career at Transurban, you’ll enjoy a range of benefits, including:  

• A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  
• 16 weeks paid parental leave (regardless of gender or career status), with no waiting period, with Superannuation paid during unpaid leave as well
• Learning and development opportunities to support your career interests 
• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 
• Share offers and insurance benefits 
• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  
 

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on [email protected].  

Ready to help us keep cities moving? Apply today. 

Job Type:

Permanent

Closing Date:

28-Feb-2025 0:00

Please note: The closing date reflects the time zone of the Primary Location for this job posting.

Primary Location:

Melbourne CBD & Inner Suburbs Melbourne VIC