District Manager, OnStar & Loyalty - Richmond, VA

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency and the candidate must live within commutable distance (50 miles or less) of the assigned territory.
The selected candidate will assume territorial responsibility of Richmond, VA.
Relocation: This role is not eligible for relocation benefits. Any relocation costs would be the responsibility of the selected candidate.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
DISTRICT MANAGER, ONSTAR & LOYALTY
The District Manager, OnStar & Loyalty, engages dealers through regular contacts and business reviews. As an OnStar District Manager, you will build relationships with dealer partners, focusing on promoting, supporting, and coaching dealer owners, managers, sales consultants, and service advisors. Your goal is to highlight the benefits and profitability of GM software and subscriptions. You will develop in-dealership training to onboard customers across various channels, driving adoption and sales of products like GM Rewards, My GM Rewards Credit Card, OnStar safety services, customer prepaid plans, and over-the-air upgrades to enhance vehicle performance and ownership experience.
Experience working with automotive dealerships, in customer facing retail, sales, product training, consulting and performance coaching roles a plus.
At General Motors (GM), our OnStar team is committed to innovation with a core belief that, "Better Never Stops." Our Vision is to empower our customers and our employees, keep it simple, earn trust and lead our industry into the future as the #1 digital business team in the world.
Responsibilities:

• Act as a liaison between GM, its dealerships, and additional GM Partners
• Grow and foster partnerships
• Facilitate mentorship and consulting to ensure monthly/yearly sales objectives are met
• Track dealership Customer Satisfaction Index (CSI) or other customer feedback resources to identify and address deficiencies or opportunities
• Assist in product launches to ensure streamlined marketing and advertising between dealer, independent aftermarket (IAM) and GM
• Monitor Dealership personnel training and ensure compliance with GM requirements/objectives
• Assist with Dealership inventory management, including vehicle and or parts ordering and inventory stabilizing
• Analyze Dealer sales, local market, and competition to identify revenue opportunities
• Increase sales of GM vehicles and Accessory parts to its customers
• Assist in customer problem resolution
• Travel to your dealers in your designated region

Additional Description
To succeed you will need to demonstrate:

• Ability to establish Relationships through partnership - this is your day-to-day routine
• Ability to deal with ambiguity - always growing and keeping up with the current market conditions
• Presentation Skills - you will be the face of our company and brand
• Coachable mindset - being able to learn as you go
• Time Management Skills - ability to schedule and manage time to accomplish annual set goals & metrics
• Flexibility - this position requires travel within your district and relocation when needed
• Composure and Conflict Management - Wining with integrity is one of our core behaviors
• Data orientation - you will manage reports and data daily

Qualifications:

• Bachelor's degree or 2+ years of experience in the automotive industry in lieu of a degree.
• 2+ years in sales and customer service
• Able to travel 100% and be mobile now and in the future and able to relocate anywhere within the United States
• This position requires the ability to legally operate a motor vehicle on a regular basis. A company vehicle will be provided for this role with successful completion of a Motor Vehicle Report review.

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