Director, Quality Assurance and Customer Satisfaction

At Thales, we know technology has the ability to make our world more secure, sustainable, and inclusive – and that it’s all driven by human intelligence.

Because it takes human intelligence to build and power the systems and solutions that people depend on every day. So we stay curious and make space for diverse points of view. We share what we know and we challenge what’s possible.

From manufacturing and engineering to cybersecurity and space, we’re driving progress in some of the world’s most important industries – and working together to build a future we can all trust.

As a leader in Quality Assurance and Customer Satisfaction, you will play a key role in strategy development, delivering business excellence by building a culture of quality and customer focus right across the Thales business. 

Reporting to the COO, you are a key member of the Australian Operations Leadership Team and Global Quality and Customer Satisfaction (QCS) leadership team.  Passionate about customer experience, you are committed to excellence in business and innovation, reducing the cost of non-quality, improving performance, and delivering benefits for our business and our customers.

Working from our Melbourne Office in the World Trade Centre on Wurundjeri land or in North Sydney's Rydalmere, on Darug land, your role purpose will be -

• Embed a preventive, risk-driven culture that enhances performance and customer trust

• Continuous improvement to reduce waste and cost of non-quality across the portfolio

• Provide independent assurance and performance insight to Executive Leadership

• Strengthen proactive customer advocacy

• Build national capability and lead cultural transformation

• Lead and develop geographically dispersed teams

Your Experience

• Proven leader of leaders with strong commercial and operational excellence expertise

• Executive-level influencer, confident leading in complex, matrixed environments

• Background in industrial or manufacturing environments preferred

• Strong financial acumen and customer focus

• Tertiary qualifications in business, engineering, project management or similar

As part of our commitment, we offer:

• Competitive remuneration + Super + Bonus + Medical Insurance

• ThalesFlex – Hybrid work environment

• Recognised leader in reservist employee support

• Veterans Leave

• Fitness Passport Discount – Access to a network of Gyms across AUS

• Employee discounts with a number of affiliates (Travel, Car hire, Tech, Medical Insurance)

• Modernised Paid Parental Leave

• Novated Lease options

• Family support through our partnership with Parents at Work

• Personal & professional training development opportunities

• Sonder – Wellbeing & Support Partner

• Access to a network of the best people (A Nobel Prize winner on our staff list!)

Good to Know

Prior to being offered employment, you will need to complete pre-employment police and (role dependent) medical checks.

A Defence security clearance is required for this role; applicants must be Australian citizens and eligible to obtain and maintain an appropriate clearance.

Additional information with regards to clearances is available from the Australian Government Security Vetting Agency website http://www.defence.gov.au/AGSVA/. In some cases, individuals who hold a current clearance from a foreign government may be eligible to have this clearance recognised by the Australian Government and be eligible for this role.

The Australian Defence Trade Controls Act (DTCA) is applicable and as such, your nationality may be a factor in determining your suitability for this role.

The U.S. International Traffic in Arms Regulations (ITAR) and/or Export Administration Regulations (EAR) are applicable and as such, your nationality may be a factor in determining your suitability for this role.

We Encourage You To Apply
After you have applied, you will receive an email acknowledging your application. We’ll then provide a personalised experience for suitable applicants as we progress the selection and assessment process. Prior to being offered employment, you will need to complete pre-employment police and depending on the role type, medical checks as well.

It’s easy to dismiss the perfect opportunity if you don’t see yourself as the perfect fit. If this role feels right – no matter your background or personal circumstances – please introduce yourself or join our community. We’re committed to supporting a diverse workplace, and that starts here.

We’re proud to be endorsed by WORK180 as an Employer for All Women, but we know there’s always more we can do. We’ll continue to foster industry partnerships, employee resource groups (ERGs) and development opportunities to make Thales a genuinely equitable employer, for everyone.

Read more about our WORK180 endorsement.