Director, Franchise Innovation & Services

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Director, Franchise Innovation & Services
Overview
The Asia-Pacific Franchise Team is recruiting a Director for Franchise Innovation & Services. This position reports to the Vice President, Franchise Innovation & Services Lead for Asia-Pacific. This role is part of a specialized team focusing on innovative solutions to support Mastercard's customers within the diverse Asia-Pacific region; enabling our business to expand into new opportunities where Franchise-enabled solutions can be leveraged to drive scale, enable interoperability and deliver differentiating value to our customers. Responsibilities also include managing the service model and delivery for Franchise Services in Asia-Pacific, ensuring that Mastercard's customers have access to the expertise needed to participate effectively in the ecosystem.
Role
- Create and deliver on corporate strategies that drive innovative solutions for new business initiatives and product flows such as account-to-account payments, digital assets (crypto, CBDC, stablecoin), identity solutions, open banking, commercial and new payment flows.
- Provide Franchise thought leadership with regards to enabling new growth opportunities and improve pace of internal decision making for new rules developments.
- Develop new concepts that support expanding the franchise and creating additional value for Mastercard and its customers, while at the same time ensuring the integrity of our network.
- Stay ahead of business trends related to new markets and business opportunities; understand/communicate potential impact on licenses, rules, compliance and systems.
- Provide direction for new products and new customer types to transform the payment ecosystem, based on nuanced regional/country landscapes, advancement of industry rules and standards.
- Leverage input from internal stakeholders to enhance and align existing and new requirements on rules and standards as well as Mastercard assets to enable franchise growth.
- Ensure new products/platforms will protect the brand integrity while driving new business and/or protecting existing business.
- Execute on the team goals to achieve Franchise priorities in tandem with regional business objectives.
- Manage the service model for Franchise services and support the Franchise business partners in delivering the solutions.
- Track and own the outcomes of the Franchise solutions delivered.
All About You
- Good knowledge of our payments business and experience in account-based payments, crypto or open banking
- Attention to detail, strong business acumen and solutions-orientation are critical
- Technical and/or product development experience are desired
- Strong analytical, problem solving and creative thinking skills
- Strong interpersonal skills
- Ability to interact effectively with internal and external business partners
- Excellent communication skills, both verbal and written
- Business development experience would be advantageous
- Periodic travel required
- Bachelor's Degree
- Minimum 10 years' experience in relevant field
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.