Director – Enterprise Fraud

Position Title

Director – Enterprise Fraud

Location

Hicksville, NY 11801

Job Summary

This role manages fraud operations (detection, investigations, and event management) and optimizes fraud analytics, data mining, and management information to build upon Flagstar’s capability to prevent, detect and neutralize fraud threats. The scope is enterprise-wide across Flagstar’s national operations and suite of businesses & products; all types of external fraud including online, mobile, ATM, Voice and branch channel. Ensures Flagstar is well equipped to face threats of increasing sophistication and speed that demand better proactive & integrated 24/7/365 detection, response, and recovery capabilities across all businesses and in all the jurisdictions.
Pay Range - $165,621.11 - $223-588.49 - $281,555.88

Pay Range: Local Minimum Wage - $0.00 - $0.00

Job Responsibilities:

• Develops a multi-year strategy for the fraud operations function to build enterprise-wide capability across multiple types of fraud to protect assets and minimize losses across all businesses driving the consistent and effective identification, assessment and mitigation of fraud

• As a member of the leadership team, contributes to the overall strategic planning and direction of the Enterprise Fraud Management team

• Leads enterprise fraud prevention, detection, intervention, recovery, analysis, investigation, and lessons learned, strengthening and further enabling real time online fraud monitoring and response to minimize loss.

• Manages the daily fraud operations and recoveries processes and associated operational metrics.

• Leads global fraud operations programs and oversees the day to day monitoring of fraud activities, managing the fraud recoveries and fraud disputes program

• Identifies trends and campaigns, attribute threat actors, and develops enhanced protective measures

• Develops and executes information sharing processes/protocols between all internal and external stakeholders.

• Leads the fusion of information, analysis, and data from across fraud and other security teams to better identify real or potential fraud

• Utilizes big data modeling and cluster analysis for anomaly detection and analysis

• Manages handoffs between fraud teams, other security teams, and with business/business functions

• Frames, monitors and reports Key Risk Indicators

• Creates and utilizes a formalized case management system that is integrated with cyber, physical security, and AML

• Creates and implement a fraud alerting and reporting capability

• Develops fraud warnings, trends, and mitigation measures

• Provides thought leadership in the development of Fraud Operations

• Maintain in-depth awareness and understanding of current and emerging trends in fraud operations to inform strategy

• Works with key stakeholders to understand and manage fraud risk associated with the Banks activities

• Within the mandate of this role, promotes and supports the Bank’s risk culture including ensuring employees understand their accountabilities for risk-taking activities, promoting an environment of open communication and effective challenge, and establishing the “tone from the top” through leading by example

• Activates our winning culture, aligned with Purpose. Ignites engagement by aligning our culture to our strategy and fueling exceptional execution

• Fosters diversity, equity and inclusion and creates an inclusive environment for all employees by eliminating barriers to inclusion

• Develops leaders, plans for succession, and fosters a high-performance culture

• Drives top talent acquisition and retention, developing organizational capabilities to drive competitive advantage

• Responsible for talent management functions including: employment, performance evaluations, staff development/training, disciplinary actions, succession planning and ensuring all staff comply with compliance requirements.

ADDITIONAL ACCOUNTABILITIES

• Performs special projects, and additional duties and responsibilities as required.

• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings.  Accountable to maintain compliance with applicable federal, state and local laws and regulations.

JOB REQUIREMENTS

Required Qualifications:

• Bachelor’s Degree or equivalent experience in fraud operations.

• Minimum fifteen (15) years of experience in fraud operations and demonstrated experience of managing large teams in a 24/7/365 operating model.

• Minimum ten (10) years in a management or leadership position and with previous experience working in the financial services.

Preferred Qualifications:

• CFE, CAFP, or CAMS certification preferred.

Job Competencies:

• Comprehensive knowledge of financial fraud operations including detection, investigations, and event management.

• Excellent PC skills including proficiency in the use of Microsoft Word & Excel.

• Strong leadership skills.

• Ability to work in an environment that is undergoing a transformation and helping to drive the transformation.

• Ability to problem-solve complex issues to drive shared goals and outcomes across internal and external teams.

• Ability to develop and drive a vision and strategy with proven results in execution.

• Ability to analyze qualitative and quantitative data to drive actionable insights and strategies.

Flagstar is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, or national origin.