At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs.
We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers.
We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere.
As the Director of Clinical Operations (Dedicated On-Site), you will shape the strategic vision and execution for all on-site clinical programs delivered to our employer partners. You will lead a high-performing team embedded directly within our partners' workplaces, driving operational excellence and scaling teams to provide exceptional mental health services. This role requires strategic foresight, robust operational expertise, and exceptional leadership to ensure our services deliver a demonstrable impact for both organizations and their employees. You'll report to the Senior Director of Clinical Operations and this position is preferably based in NYC.
What you’ll do:
Strategic Leadership & Stakeholder Engagement:
- Lead the strategic implementation and continuous optimization of clinical operations for dedicated on-site services, aligning with organizational goals and customer needs.
- Serve as a clinical subject matter expert, collaborating closely with our customer success, sales, and product teams to optimize existing customer programs.
Team Leadership & Development:
- Lead, mentor, and inspire a high-performing team of clinical leaders and a large frontline team, fostering their professional growth and development
- Cultivate a culture of trust, accountability, and collaboration within the clinical operations department
- Develop and implement strategies for consistent professional development and performance management
- Drive initiatives to standardize clinical protocols and best practices, ensuring consistent and effective care delivery
- Lead change management and change leadership initiatives with enthusiasm, effectively guiding teams through rapid organizational and systems evolution
Operational Excellence:
- Drive operational efficiency and ensure the highest quality of care for all dedicated clinical services
- Utilize data and insights to identify trends, drive strategic impact, and optimize program performance, managing to team KPIs
- Oversee the resolution of complex escalations and strong concerns in partnership with leadership and key stakeholders
- Identify and support process improvement initiatives across dedicated employer services
What success looks like:
- Customer and member satisfaction
- Operational efficiency (productivity, utilization)
- Team retention rates
- Employee engagement
- Cost to operate
- Clinical quality performance
What you’ll bring:
- 8+ years of leadership or management experience, with proven experience leading teams of 100+ people
- 5+ years of experience in behavioral health, clinical operations, or EAP
- Active independent clinical license (e.g., LCSW, LMFT, PsyD, LCPC, MD, RN)
- Demonstrated experience building and growing high performing teams that exceed key performance indicators
- Expert in change leadership within a rapidly evolving environment
- Strong executive presence and the ability to engage effectively with stakeholders from the senior leadership to the frontline
- Demonstrated commitment to building thriving teams and fostering a connected community of leaders and clinicians
- High sense of urgency and results focus combined with a service orientation, naturally relentless in overcoming barriers with speed and quality
- Excitement about working in a rapidly changing organization, with the ability to thrive in dynamic, evolving environments
- Willingness to travel 5-10%
The target base salary range for this position is $164,900 - $214,450, and is part of a competitive total rewards package including stock options and benefits. Individual pay may vary from the target range and is determined by a number of factors including experience, location, internal pay equity, and other relevant business considerations. We review all employee pay and compensation programs annually using Radford Global Compensation Database at minimum to ensure competitive and fair pay.
Benefits provided by Spring Health:Note: We have even more benefits than listed here and below, your recruiter will provide more in-depth information as you continue in the interview process. Benefits are subject to individual plan requirements and eligibility criteria.
- Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
- Employer sponsored 401(k) match of up to 2% for retirement planning
- A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
- We offer competitive paid time off policies including vacation, sick leave and company holidays.
- At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
- Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
- Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
- Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
- Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
- Up to $1,000 Professional Development Reimbursement a year.
- $200 per year donation matching to support your favorite causes.
Not sure if you meet every requirement? Research shows that women and people from historically underrepresented communities often hesitate to apply for roles unless they meet every qualification compared to other similarly-qualified candidates. At Spring Health, we are committed to fostering a workplace where everyone feels valued, empowered, and supported to Thrive. If this role excites you, we encourage you to apply.
Ready to do the most impactful work of your life? Learn more about our values, what it’s like to work here, and how hypergrowth meets impact at Spring Health: Our Values
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Spring Health is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex, marital status, ancestry, disability, genetic information, veteran status, gender identity or expression, sexual orientation, pregnancy, or other applicable legally protected characteristic. We also consider qualified applicants regardless of criminal histories, consistent with applicable legal requirements. Spring Health is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans. If you have a disability or special need that requires accommodation, please let us know.
