The Role
Fisher and Paykel ecosystems connect the virtual and physical worlds using the internet of things (IoT) and intelligently integrate and automate the whole of home based on real-life scenario’s, with remote management and control of appliances via smartphones, access to rich content, services and experiences and connections with other ecosystems; providing integrated access to the many smart home devices and services around the world.
We are now entering a bold new chapter in our journey. Across Tāmaki Makaurau Auckland, we are creating a world-class three-site campus: our Global HQ in Penrose, Distribution Centre in East Tāmaki, and landmark Global Experience Centre in Grey Lynn. These hubs connect our people and our purpose, forming a centre of excellence for design, innovation and storytelling in Aotearoa.
About the role:
As a Digital Product Manager, you will lead the vision, strategy, and evolution of a connected product portfolio, ensuring every decision is grounded in customer insight, market trends, and brand direction. You’ll shape the roadmap and lifecycle end-to-end, championing the voice of the customer while aligning your portfolio with our broader Connected Ecosystem strategy.
In this role, you’ll drive cross-functional delivery, commercial performance, and ecosystem integration across physical and digital experiences. From launching new features to enabling scale and consistency across the platform, you’ll collaborate with teams globally to maximise customer value, strengthen product adoption, and deliver seamless connected experiences.
Your main responsibilities include:
Lead user, market, and competitor research to uncover insights and translate them into clear product strategies, roadmaps, and backlogs.
Drive end-to-end delivery of connected products and digital experiences, guiding cross-functional teams through ideation, prototyping, testing, and launch.
Champion the integration of physical and digital touchpoints to deliver seamless, high-quality user journeys across the connected ecosystem.
Apply Lean and Agile practices to balance user needs, technical feasibility, and business priorities, ensuring timely and high-quality delivery.
Track and report on product KPIs, including revenue, engagement, registrations, and churn, to grow the active user base and recurring revenue.
Identify and pursue market opportunities, partnerships, and ecosystem integrations that drive innovation, scalability, and competitive advantage.
Collaborate with product lines, design, brand, IT, digital, and go-to-market teams to ensure portfolio coherence and successful product performance.
Ensure product compliance with privacy, safety, and regulatory requirements while championing data continuity, security, and customer privacy.
What you’ll bring:
4–7+ years’ experience in product management, product ownership, or related roles within global consumer, SaaS, or mobile-first organisations.
Fluency in Mandarin and lived experience with Chinese culture, enabling deep understanding of customer behaviours, market expectations, and product-usage context across Chinese-speaking markets.
Proven track record delivering customer-centric digital products and connected appliance experiences, ideally spanning both hardware and software.
Practical expertise in user-centred innovation methodologies (Design Thinking, Lean Startup, Agile) to develop, iterate, and launch successful products.
Strong understanding of connected device ecosystems, integration protocols, and digital platforms supporting recurring revenue and subscription models.
Experience building and managing effective internal and external partnerships to enhance product value, accelerate delivery, and strengthen customer engagement.
Ability to translate market, customer, and behavioural insights into actionable product strategies and roadmaps.
Demonstrated commercial acumen with experience tracking and influencing key product KPIs (engagement, churn, ARPU, sales performance, etc.).
Comfortable collaborating across product lines, design, IT, marketing, and customer experience to ensure cohesive delivery and go-to-market success.
Effective communicator able to simplify complex concepts and drive alignment across technical, commercial, and executive stakeholders.
Join Our Journey
We can give you the rare opportunity to move into a large, complex global organisation headquartered in NZ. This role has diverse and exciting challenges and the chance to continually learn and develop.
Along with a competitive salary, flexible working, ongoing development, our leading Whanau/Family Leave policy and excellent growth and progression opportunities, as a valued member of our team you’ll enjoy generous discounts on Fisher & Paykel and Haier products, life & disability insurance, discounted medical cover, access to our superannuation scheme, our subsidised staff café, and free car parking when you are on-site.
Fisher & Paykel is about collaboration, delivering what we promise, and aspiring to be the best. If you believe that you have the skills, ability and desire to influence and lead across the business, then we want to hear from you!
From the grandest of ideas to the smallest of details, every day we're turning our passion into performance and improving life through good design.
Please note that we have company closedown period from 19th December to 11th January 2026. We will start screening applications on 12th January 2026 onwards.
Wish you a Merry Christmas and a Happy New Year
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Fisher & Paykel is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, or other characteristics protected by law.
