Digital Customer Experience & Trade Manager - Cotton On Global Support Centre

Do you speak fashion? We're hiring, let’s chat!
ABOUT US

Born in Australia, loved around the world. 
At Cotton On, we know good style goes well beyond what's in your wardrobe. We’re here to inspire, spark joy and bolster self-expression and creativity. We want our community to feel seen, heard and celebrated, and as a brand, we want to use our voice to make a positive difference in people's lives.
We’re playfully rebellious and always optimistic. Join our world and let's do good things together.
ABOUT THE ROLE

At Cotton On, we're focused on creating seamless digital experiences that inspire customers to discover, shop and connect with our brand. As our Asia business continues to strengthen, we're looking for a Digital Customer Experience & Trade Manager to help drive performance across our ecommerce channels.

Working at the intersection of digital trade, customer experience and campaign execution, you'll optimise the online journey, bring key trading moments to life, and use insights to continually improve performance.

SKILLS AND EXPERIENCE

•    Experience in ecommerce, digital trading, online merchandising or customer experience.
•    A strong commercial mindset and passion for delivering great customer experiences.
•    Confidence using data and insights to identify opportunities and drive results.
•    Strong collaboration skills and the ability to work across Marketing, Merchandise and Brand teams.
•    The agility to thrive in a fast-paced, ever-evolving retail environment.
Why you'll love it

This is an opportunity to make a real impact in a growing digital business, working with passionate teams across the region to deliver engaging customer experiences and drive online growth.

BENEFITS

• Competitive salary
• Flexible working options & people-first leave initiatives
• Access to our world-class Support Centre, with an in-house restaurant & state-of-the-art wellness centre featuring free gym & holistic health services
• Subsidised onsite childcare centre
• 50% off our Brands | Cotton On, Cotton On Body, Cotton On Kids, Rubi Shoes, Typo, Factorie & Supre
• 24/7 Wellness support – mental health, relationships, family + more
• Local & Global career growth
• Discounts for you & your family – medical, travel, financial + more
• Performance & Peak incentives to reward + recognise our team
• Returnity - Paid program for new parents heading back to work
• Bring your dog to work
• Recognition, team connection moments & more!
 
Cotton On’s purpose is to make a positive difference in people’s lives. Born in Australia, Cotton On is a global fashion and lifestyle retailer with eight brands across 22 countries and 1,500 stores. Powered by 20,000 team members, who together with our customers, are making a positive impact through one life-changing Foundation. Taking their Aussie lifestyle to the world and delivering Good along the way, Cotton On brands offer youthful fashion and lifestyle products across women's, men’s, kids, body, accessories and stationery. 
We are proud of our diverse global workforce of 20,000 team members from countless nationalities, and we strongly welcome and encourage individuals of all backgrounds to apply with us.
We are focused on bringing more voices, experiences and backgrounds to our workforce as we drive diverse and inclusive outcomes for our team and our customers.
If you have any individual needs in order to fully participate in the recruitment process, please contact us at [email protected] so we may support you in completing the job application process.