Digital Channel Senior Specialist

Job Summary

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network.

This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritizes wellbeing and choice.

About the Role

• As a Digital Channel Senior Specialist, your primary focus will be to ensure that Telstra's digital channels deliver seamless and high-quality experiences for customers. This involves leveraging insights from customer journeys, configuring digital platforms, and driving operational excellence to support ongoing improvements in customer interactions.
• The role will configure and maintain Telstra’s digital platforms, enabling features and content that support customer interactions, and ensuring digital channels run smoothly. You will analyze channel performance, identify improvement opportunities, and collaborate with cross-functional teams to enhance both technology and customer experience.

What We Offer

• Performance-related pay
• Access to thousands of learning programs so you can level-up
• Global presence across 22 countries; opportunities to work where we do business.
• Purchased annual leave scheme
• Additional Telstra day off
• Additional 30% off Telstra products and services
• Toolkit provided (laptop + mobile phone + plan paid for)

What You’ll Do

• Configure and maintain digital platforms to support content, features, and customer interactions.
• Ensure compliance, accessibility, and governance standards are met.
• Analyze customer interactions across digital channels to identify pain points and opportunities for improvement.
• Support initiatives aimed at simplifying, accelerating, and improving customer journeys.
• Collaborate with internal teams to optimize digital channel performance and customer experience.
• Monitor and report on digital channel metrics and operational effectiveness.

About You

You will bring these skills and experiences to successful in the role:

• Bachelor’s degree in information technology, Digital Media, Business, or a related field.
• Strong understanding of digital platforms and content management systems.
• Analytical skills to assess customer journeys and digital channel performance.
• Experience with platform configuration, administration, and troubleshooting.
• Knowledge of compliance, accessibility, and governance standards for digital channels.
• Strong stakeholder management
• Excellent communication and collaboration skills.
• Ability to identify opportunities for digital improvement and drive change

Highly desirable qualification(s)

• Experience working with digital platforms or in digital channel roles
• Relevant certifications in digital platforms, content management, or user experience
• Application expertise in Jira and/or Confluence

If you want to be surrounded by top talent at a company that gives back to the community, apply now!

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As part of your application with Telstra, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).

When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive. 

As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.

We work flexibly at Telstra. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.

We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected] or via the additional contact options found at www.telstra.com.au/careers/diversity-equity-and-inclusion/disability-employment