Similar Jobs
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.
Top Skills:
Active DirectoryAi TechnologiesCassandraContainersCrowdstrike FalconDockerElasticsearchHttpsJSONKafkaKerberosKubernetesLdapLinuxmacOSMultifactor AuthenticationNtlmPcapRegular ExpressionsRest ApisSaaSSAMLSplunkTcp/IpWindowsWiresharkZero Trust
Food • Retail • Agriculture • Manufacturing
Provides hands-on, site-based HR support at McCain’s Ballarat plant across employee relations, labour relations, recruitment, onboarding, employee lifecycle activities, leave administration, engagement, wellbeing, retention, and HR systems adoption. Partners with leaders, employees, Talent Acquisition, HR Business Partners, and service delivery teams while supporting compliance, employee experience, and culture initiatives.
Top Skills:
Hr Self-Service ToolsHr Systems
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
Support alliance managers, solution providers, and managed service partners across Australia by delivering cybersecurity enablement, technical training, demonstrations, proof-of-concept guidance, accreditation support, and opportunity assistance. Build trusted partner relationships, promote CrowdStrike’s cloud-native security platform, improve partner technical independence, support joint sales initiatives, and identify professional services opportunities. The role requires security architecture knowledge, strong communication, consulting or sales engineering capability, AI technology experience, and travel to partner locations.
Top Skills:
Ai TechnologiesAnti-VirusAPIsAWSAzureBashCehCisspCloud Security ArchitectureComputer ForensicsCrowdstrikeData ProtectionEndpoint SecurityGCPIdentity ProtectionIncident ResponseMdr/XdrOscpPowershellPythonSansSIEMZero-Trust
Leads a desktop support team while providing L2 device support and onsite service delivery. Responsibilities include mentoring direct reports, handling escalations, improving processes, ensuring procedural compliance, managing customer engagements, and collaborating across departments. The role requires strong customer service, communication, organization, adaptability, and technical leadership skills in a fast-paced field services environment.
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
At Centorrino Technologies (CT), we’re more than just tech—we’re a community that goes beyond expectations. We’ve been recognised as a Great Place to Work in 2024-2025 and one of the Best Places to Work Medium & Large Size in Australia for 2025, with an outstanding eNPS score of 68. And we’re not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Desktop Support Lead to join our Field Services Team in Melbourne.
Requirements
What You'll Do:
- Leverage strong time management to manage onsite work and team leader obligations.
- Using attention to detail to exhibit reliability and follow through, closing the loop on actions and commitments and seeing customer engagements through to the end.
- Providing day-to-day team leadership to direct reports, providing guidance, answering questions and being an escalation process.
- Be an excellent example for upcoming Desktop Support Officers, demonstrating their strong work ethic, accountability and customer experience first attitude.
- Providing guidance, reinforcing expectations, recognising good work, addressing issues early and mentoring junior staff members.
- Empowered to make customer-focused decisions to enable their team to provide CT’s extreme support promise. They will need to use their professionalism, understanding of the business and holistic view to make quick decisions.
- Represent CT and Field Services confidently onsite and via email/phone. This person will be an escalation point for customer concerns, and will be key in alleviating frustration.
- Identify and implement process improvements to streamline operations.
- Follow documented procedures, ensuring direct reports are too and identifying opportunities for improvement.
- Collaborate with other departments to deliver the best quality solutions.
What You'll Bring:
- Willingness to learn leadership fundamentals – performance conversations, expectation-setting, and people processes and an openness to receive feedback to make improvement as a technical leader while collaborating and contributing ideas to improve field operations and service quality
- An operational and technical person with a strong customer service focus, L2 device support foundation, onsite service delivery awareness, process development and adherence.
- Excellent communication and presentation skills, with the ability to convey complex information to IT and non-IT stakeholders.
- Detail-oriented with a high level of accuracy and a commitment to meeting tight deadlines.
- Ability to manage ambiguity and adapt to a rapidly changing business environment to prioritise accordingly.
- Strong interpersonal skills, intellectual rigour and curiosity, and ability to work as part of a team in a fast-paced environment.
Benefits
Why You'll Love Working Here:
Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
- Extensive training and development opportunities that enable continual growth as part of your career planning.
- Extensive discounts and benefits to maximise your money.
- A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
- Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
