Job Summary
Job DescriptionWho We Are
We are Australia's leading telecommunications and technology company. And with a global presence in more than 22 countries, we have a strong global footprint. Our purpose is to build a connected future so everyone can thrive. We are all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work.
What We Offer
Performance-related pay.
Access to thousands of learning programs so you can level-up.
Global presence across 22 countries; opportunities to work where we do business.
Purchased annual leave scheme.
Additional Telstra day off.
Additional 30% off Telstra products and services.
Toolkit provided (laptop + mobile phone + plan paid for).
About the role
Telstra’s in-house creative agency is seeking a mid-weight Designer to support the design and execution of customer communications. This role focuses on both conceptual ideation and translating existing creative concepts into production-ready assets, ensuring brand consistency and technical accuracy across all customer touchpoints, including social, retail and 1:1 communication.
The mid-weight Designer must be ideas-led and creatively driven, with a dedication to pushing boundaries of design thinking and elevate the quality of creative output. They will collaborate closely with Senior Creatives, Copywriters, and In-house Agency Leaders to implement design systems, building engaging customer content. This position requires a keen eye for detail, proficiency in design software, and an understanding of digital and social best practices.
Key Responsibilities
In your role you will be focused on elevating creative standards across all touchpoints, including social, retail, emails, direct mail, in-app and digital campaigns. You will be committed to building a culture of creativity, innovation, and operational efficiency.
Your core responsibilities:
Conceptual Ideation & Development
Contribute to conceptual ideation and creative development by actively participating in brainstorming sessions to generate original and innovative ideas, and shape compelling visual narratives that align with brand strategy and project goals.
Design Execution & Production
Translate design concepts into finalised artwork, ensuring readiness for deployment across various channels.
Prepare and package design files for development and deployment, adhering to technical requirements and best practices.
Retouch and manipulate images as needed to align with design specifications and enhance visual appeal.
Brand Consistency & Quality Assurance
Maintain and enforce brand guidelines, ensuring all communications reflect Telstra’s visual identity and tone.
Conduct thorough quality checks on all design assets, identifying and rectifying any inconsistencies or errors.
Adapt existing designs to various formats and layouts, ensuring consistency across different platforms and devices.
Collaboration & Communication
Work closely with Senior Creatives and Copywriters to ensure cohesive integration of visual and textual elements.
Liaise with Marketing Team members to understand briefs and opportunities within projects for visual design executions.
The successful candidate will have:
3–5 years of experience in graphic design or artwork production, preferably within a social or digital environment.
Demonstrated experience with modular design systems and creating assets for customer channel communications.
Proficiency in Figma and Adobe Creative Suite (Photoshop, Illustrator, InDesign), plus any other relevant design tools.
Strong understanding of colour theory, typography, and layout principles.
Ability to prepare files for both digital and print production, ensuring technical accuracy and quality.
Ability to confidently present design concepts and pitch ideas to stakeholders, clearly communicating the creative rationale behind decisions while remaining open and responsive to feedback.
Advertising and/or in-house agency experience highly regarded.
Experience in illustration, motion design and/or storyboarding is not mandatory but will be highly regarded.
This mid-weight Designer role is integral to Telstra’s mission of delivering personalised, engaging, and brand-consistent communications to our customers. If you are passionate about design and eager to contribute to a dynamic team, we encourage you to apply.
We’re amongst the top 2% of companies globally in the CDP Global Climate Change Index 2023, being awarded an 'A' rating. If you want to work for a company that cares about sustainability, we want to hear from you.
As part of your application, you may receive communications from us on +61 440 135 548 (for job applications in Australia) and +1 (623) 400-7726 (for job applications in the Philippines and India).
When you join our team, you become part of a welcoming and inclusive community where everyone is respected, valued and celebrated. We actively seek individuals from various backgrounds, ethnicities, genders and disabilities because we know that diversity not only strengthens our team but also enriches our work. We have zero tolerance for harassment of any kind, and we prioritise creating a workplace culture where everyone is safe and can thrive.
As part of the hiring process, all identified candidates will undergo a background check, and the results will play a role in the final decision regarding your application.
We work flexibly. Talk to us about what flexibility means to you. When you apply, you can share your pronouns and / or any reasonable adjustments needed to take part equitably during the recruitment process.
We are aware of current limitations with our website accessibility and are working towards improving this. Should you experience any issues accessing information or the application form, and require this in an alternate format, please contact our Talent Acquisition team on [email protected].
Top Skills
Telstra Melbourne, Victoria, AUS Office
242 Exhibition St, Melbourne, VIC , Australia, 3000
