Demand Planner

• A robust and unbiased consensus demand forecast across the agreed horizon.
• Effective business rhythm forums that support and drive decisions and accountable actions.
• Commercial strategy translated into clear volume, phasing, value and supply implications.
•  Forecast MAPA at or above 85% and Bias within ±5%, sustained across the year.
• Timely identification and escalation of material risks, opportunities and decisions.
• Stock-at-risk and write-off exposure identified early, with clearance actions agreed and owned in partnership with Supply Planning
  

Key Responsibilities

• Develop and maintain the baseline and promotional customer and product demand forecast across a rolling 24-month planning horizon.
• Own the preparation, facilitation, decision capture and continuous improvement of the monthly Volume Review process, including volume concessions and reporting.
• Act as the Demand Planning lead within Commercial Review, ensuring customer and commercial plans are reflected accurately in the demand forecast
• Monitor forecast accuracy, bias and stability, identifying root causes of variance and driving corrective actions
• Maintain visibility of material business risks and opportunities, developing demand scenarios to support decision-making.
• Partner with Supply Planning to communicate demand changes, priorities and constraints, and provide demand input into S&OE processes.
• Lead forecast collaboration with customers and represent Demand Planning in retailer planning forums. Use retailer forecasts, scan data and point-of-sale insights to improve forecast quality.
• Maintain promotional forecasts and ensure new products, delists and range changes are accurately reflected in demand plans.
• Review stock-at-risk positions and coordinate clearance strategies with Sales, Customer Service and Supply Planning.
• Manage demand planning reports, forecasting models and planning system data to support business decision-making.
• Drive improvements in demand planning processes, governance, reporting, systems and organisational capability.

• Represent Demand Planning in relevant business forums and discussions.
• Facilitate the Volume Review process and recommend the consensus demand position.
• Challenge assumptions made by Sales, Marketing, Finance, Category teams, customers and external stakeholders.
• Request supporting evidence for material forecast changes.
• Recommend that unsupported forecast changes are revised, excluded or escalated.
• Determine the most credible demand forecast based on available evidence and agreed planning principles.
• Escalate unresolved risks, opportunities, gaps and decisions through the IBP process.
• Recommend improvements to demand planning processes, tools, measures and governance.
• Recommend clearance, delisting and hold-versus-delete decisions for at-risk inventory to the Demand & Supply Manager.
  

Skills, Knowledge and Expertise

• Demonstrated ability to facilitate cross-functional conversations, influence stakeholders and constructively challenge assumptions.
• Strong commercial and analytical acumen, including the ability to translate customer and business activity into volume and phasing implications.
• Experience in Demand Planning, Supply Chain Planning or another analytical role involving cross-functional decision-making
• Experience building baseline and promotional forecasts, including new product introductions, delists and clearance of at-risk stock, with working knowledge of inventory metrics (weeks cover, MLOR, write-off exposure).
• Advanced Excel capability and hands-on experience with a demand planning system, such as Blueshift or equivalent, ERP systems and Power BI.
• Familiarity with AI-enabled tools and their application in demand planning and analysis.
• Ability to manage competing priorities, ambiguity and incomplete information while maintaining clear governance and follow-through.

• Direct demand planning or forecasting experience in FMCG, retail or consumer products.
• Experience working within an S&OP or IBP process and participating in structured business rhythm forums.
• Relevant degree in Supply Chain, Logistics, Business, Commerce, Finance or a related discipline.
• APICS CPIM, ASCM or equivalent planning qualification.
• Experience using retailer scan or point-of-sale data (e.g. Woolworths, Coles, Metcash) to refine forecasts.
   
  

Benefits

• Additional 1% Superannuation
• Flexible / Hybrid working options 
• Birthday Day Leave
• Discounted Twinings Co products
• Access to LinkedIn Learning 
• Access to ABF Networking, connect, collaborate, and grow across the ABF Group. 

About
Twinings has become one of the world’s most renowned tea companies over its 300-year history because we never stop learning, never stop experimenting and never stop inventing. We take pride in our tea from bud to cup and have been working with some of our tea estates around the world since the early 18th Century. More than 300 years later, the love of tea is still here - and so are we! We still sell tea from Thomas’s shop, and we still work hard to bring the most innovative new blends to tea lovers around the world. Now, we have over 500 varieties and our teas are cherished all over the world. Our expert master blenders taste more than 3,000 cups of tea every week. So you can be sure the next cup you taste will be every bit as good as the one yesterday or the day before. Our approach to Diversity, Equity & InclusionAt TwiningsOvo, we believe in the power of diversity to drive innovation and meaningful work. We are committed to building a workplace where people from all backgrounds, identities, and experiences feel safe, valued, have a sense of belonging and  are empowered to thrive. Inclusion is more than a goal,  it’s how we work together every day. As an equal opportunity employer, we prohibit any unlawful discrimination against an applicant on the basis of their ethnicity, colour, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, family or parental status, disability, neurodiversity, age, socioeconomic background or any other status protected by law and are committed to promoting diversity across our workplace.Applicants may be entitled to reasonable adjustments under the terms of the Equality Act. A reasonable adjustment is a change in the way things are typically done which will ensure an equal employment opportunity. Please inform our Talent Acquisition or HR Shared Services team if you need any assistance completing your application or to otherwise participate in the application process.