Data Analyst

About Infoxchange

Infoxchange is a not‑for‑profit social enterprise that uses technology to improve outcomes for people and communities experiencing disadvantage. Our digital products, including the Digital Empowerment Suite, support government and community organisations across Australia to deliver vital services more effectively and efficiently.

​About the role

The Data Analyst role is an exciting opportunity to apply your report development and data analytics expertise within the Digital Empowerment Suite delivery team. You will play a key role in turning our data repositories into meaningful insights that support both our customers and Infoxchange’s mission to understand our reach, impact and emerging trends.

The role is primarily responsible for meeting data provision and reporting obligations for our Service Directory and related products, as well as generating insights that inform internal decision making. A core focus is the analysis, documentation and development of customer reporting and business intelligence assets, including the configuration of reports (aggregated tables), lists (CSV files and data grids), and dashboard widgets (visualisations and charts).

This is a permanent part-time role (potential for growth to full time) based in Richmond, Melbourne (by the Yarra).

​What you’ll do

• Identify and document customer reporting and data requirements using a range of methods, including review of contractual artefacts, stakeholder interviews, requirements workshops and analysis of existing data and documentation.
• Analyse customer needs, including current business processes and reporting workflows, to translate them into clear, actionable reporting specifications.
• Produce well‑structured reporting requirement documents using clear and concise language that is accessible to both technical and non‑technical stakeholders.
• Design and develop aggregate reports, list reports, data grids and graphical objects (dashboards and visualisations) using the application’s business intelligence framework.
• Interrogate and validate report outputs, providing commentary on key findings such as trends, patterns, anomalies and comparisons over time or across segments.
• Contribute to data extract, transformation and migration activities to ensure the accuracy, consistency and usability of data for reporting and analytics.
• Plan and manage the schedule of reporting and analysis work, liaising with internal and external stakeholders to set priorities, agree timeframes and manage expectations.
• Suggest improvements to our applications and data pipeline to capture cleaner data, addition of new insightful datapoints, and ideas that could further add value to our datasets.
• Undertake other related duties as reasonably requested by the reporting manager to support the objectives of the Digital Empowerment Suite.
• Use AI tools to accelerate routine reporting tasks (e.g. drafting commentary, generating code, summarising data) while maintaining accountability for accuracy and quality of all outputs.
• Stay current with emerging AI capabilities relevant to data analytics and proactively identify opportunities to improve reporting workflows using new tools.
  

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Why join Infoxchange?

• Mission with real impact – Contribute to technology that supports millions of people in need and tens of thousands of services, with a clear vision of technology for social justice.
• Values-led, inclusive culture – Join a diverse, values-driven organisation where people are encouraged to bring their whole selves to work and feel welcomed, respected and valued.
• Flexible, hybrid working – Benefit from flexible working arrangements, including a hybrid work model and flexible hours that support work–life balance.
• Competitive NFP benefits – Access salary packaging and a range of benefits that increase take-home pay and support wellbeing, plus structured development opportunities.
• Technology and innovation focus – Work with modern cloud and data platforms, help shape the future of digital products for the for-purpose sector, and contribute to thought leadership in technology for social justice.
• Great Place to Work® -
  Proudly recognised as a Great Place to Work certified employer.

About you

You’re a curious and impact‑driven data analyst who enjoys turning complex datasets into clear, meaningful insights. You bring strong technical capability alongside the ability to communicate clearly with non‑technical stakeholders, and you take pride in producing accurate, well‑defined reporting that supports confident decision‑making.

Working across the full reporting lifecycle you are comfortable with — from gathering and translating requirements, through to building reusable reports, dashboards and data assets, and explaining what the data is really telling us. You use AI tools thoughtfully to work more efficiently, while applying sound judgment to validate outputs and ensure quality and integrity.

​You will bring:

• • Experience building dashboards and self‑serve reports in tools such as Power BI, Tableau or Looker Studio
  • Proven data wrangling skills, including working with messy or incomplete data and creating derived metrics
  • Experience delivering scheduled contractual or partner reporting with clear definitions and SLAs
  • Confidence translating contracts and reporting requirements into robust metrics and KPI frameworks
  • The ability to interpret trends, explain limitations, and tell a clear story about what’s changing and why it matters
  • Experience working with data from digital platforms or transactional systems
  • An understanding of privacy, consent and data governance, particularly in social services, government or not‑for‑profit contexts
  • Collaborative, thoughtful and motivated to use data to make a real world difference
  • A strong interest in social impact, equity and access, and using data to understand reach and outcomes3–5 years’ experience in a data analyst, reporting or BI role, or equivalent practical experience

If you are excited by the opportunity to shape how impactful products are engineered and delivered and want to work where your work directly contributes to better outcomes for people and communities, Infoxchange would love to hear from you.

Apply now or reach out for a confidential conversation.

Applicants must be willing to undergo a police check as a condition of employment with Infoxchange and must be Australian citizens or permanent residents. Temporary and bridging visa holders are not eligible for permanent positions. 

Read more about Infoxchange in our annual report at Infoxchange Annual Report 2025.

Infoxchange is committed to growing teams with diverse skills, abilities, and experiences. We welcome applications from people of all ages, abilities and cultures, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse backgrounds, people living with disability, people from the LGBTQI+ community, parents and carers.