Data Analyst

The Debt Services team provides a proprietary platform and managed service for collections debt placement and sale for key Equifax clients. The platform utilises a data and analytics driven approach to manage placement strategies to maximise client returns whilst ensuring compliance with debt collection guidelines.

The Debt Services Senior Analyst role is to optimise recovery strategies in the platform. To analyse portfolio recovery and performance trends in order to deliver opportunities for improvement by working with internal stakeholders, clients, and suppliers. This role will work with the debt services team and key clients to ensure high quality service delivery to customers.

\What You’ll Do

• Optimise performance on a portfolio of accounts.

• Create and execute innovative strategies to enhance portfolio performance, in line with our test & learn framework.

• Develop analytical insight and recommend improvements to the Agency Management and Client Relationship teams to optimize portfolio performance.

• Effectively integrate into the analysis team and proactively manage relationships with stakeholders across all business functions

• The role has no direct reports they may need to lead the implementation of solutions. The candidate will need confidence and free thinking to understand and define the problem, take ownership, create a solution, and coordinate people to deliver change

What experience do you need 

• Skilled in database environments and data set manipulation including exposure to tools such as SQL, Tableau and Excel (including macros)

• Excellent interpersonal and team member coaching skills

• Exceptional numeracy and demonstrable attention to detail

• Experience in delivering high quality analytical output to tight deadlines

• Management of multiple competing tasks and ability to delegate work appropriately

• Excellent communication skills, with the ability to simplify complex concepts and communicate them clearly in emails or on conference calls

What could set you apart

• Experience in a high performing collections or recoveries environment

• Knowledge of contingent collections processes, suppliers and business drivers

What’s in it for you? 

At Equifax, we are on a mission to ensure that you have the support, resources and opportunities to Power Your Possible. Here are just a few ways we give back to our teams.

• Hybrid Work Model 

• Additional Leave Allocations + Public Holiday Swaps 

• Discounted Gym Memberships

• Discounted Private Health Cover (and discounted Pet Insurance if you want it!) 

• Employee Stock Purchase Plan 

• Career Development and Learning

• A Diverse and Inclusive Workplace and Environment 

• Wellbeing Resources

Primary Location:

AUS-Melbourne

Function:

Function - Data and Analytics

Schedule:

Full time