Customer Technology Advisor (Data & AI)

Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.

The Role

Join our dynamic team as a Customer Technology Advisor and become an integral part of our cutting-edge Go-To-Market team. As a certified expert in your field, you will be at the forefront of revolutionizing technology solutions for our valued customers. Working hand in hand with our Kyndryl Consult Partners and customer partners, you will leverage your technical and solution expertise to drive targeted opportunities and exceed customer expectations. In this role, you won't just be another advisor; you will be a trusted ally and visionary, delivering unique and differentiated value to our customers. Through captivating show-and-tell methods such as engaging demos and compelling presentations, you will showcase our credibility and eminence in the industry, leaving a lasting impression on potential customers. As a vital member of our team, you will support Consulting, Advisory, and Architecture activities across Sales, Pre-Sales & Delivery, collaborating closely with Customer Partners and Kyndryl Consult Partners. With your extensive technical knowledge and mastery of the practice-specific domain, you will bring together the breadth of Kyndryl's expertise to develop profitable deals that drive our success. Your dedication to continuous improvement and your passion for our practice will shine through as you showcase your end-to-end knowledge of the domain you align with, as well as the associated subdomains. Your technical prowess, backed by your external certifications, will establish you as a true authority in your field. As a Customer Technology Advisor, you will possess strong technical and business acumen, allowing you to provide value driven solutions within the practice services domain(s). Your exceptional customer facing skills, combined with your articulate communication style and interpersonal finesse, will enable you to effortlessly convey the technical benefits of Kyndryl's capabilities, perfectly matching the unique needs of each customer. As a strategic thinker, you will identify the intricate business and technical requirements of our customers, leveraging the vast capabilities of Kyndryl to generate winning cross-practice solutions. Your ability to develop and deliver compelling demonstrations, proof of concepts, and prototypes will clearly demonstrate the tangible value our offerings bring to our customers, leaving them eager to partner with us. In addition to your technical expertise, you will also take the lead in coordinating the entire pre-sales process, ensuring quality and compliance verification while adhering to Kyndryl best practices. Your collaboration with internal and external stakeholders will generate winning responses and create optimal technical solutions. Moreover, you will actively build and nurture relationships with our external alliance partners, fostering a collaborative environment where joint solutions are co-created. Join our team of forward thinking, tech-savvy professionals and embark on a journey of innovation, growth, and fulfillment. As a Customer Technology Advisor, you will not only shape the future of technology solutions but also make a meaningful impact on the success of our customers and Kyndryl as a whole. Your Future at Kyndryl Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.

Who You Are

You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others.

Required experience and skill:

• Minimum of 5 years of Data and AI Consulting experience, or other relevant experience in the AI & Analytics domains.
• A proven track record of building and maintaining client relationships with tangible experience collaborating with stakeholders to identify new Data and AI opportunities, and build proposals and pitch materials to position Kyndryl as a trusted partner for Data and AI transformations.
• Experience in designing and implementing solutions, services and operating models, preferably on Cloud Computing technologies, with a focus on Data and AI solutions.
• Experience working with cross-functional teams and partners to develop/ enhance and package AI offerings and assets for customer-facing discussions
• Understanding of AI technologies, including machine learning, deep learning, and generative AI techniques (such as generative adversarial networks (GANs), variational autoencoders (VAEs), etc.)
• Knowledge in cloud Data and AI platforms such as Azure, AWS, Databricks or Google Cloud.
• Experience with Data Governance and Data Management technologies: Metadata Management, Master Data Management, Data Quality Management, Data Lineage and Data Privacy.
• General knowledge of Data Intelligence tools: ETL / ESB / EAI / Pipeline / Databases / data virtualization and visualization tools such as Power BI, Tableau, Qlik, Grafana, QuickSight, Looker or similar.
• Experience in designing and delivering solutions for large-scale data platforms using relevant approaches (DataLake, Lakehouse, Data Mesh, Cloud Scale Analytics, etc.), which fully meet customer needs
• Knowledge of Cloud architectures and components such as: Data Factory, Databricks, Big Query Google, Azure Data Lake Storage, Azure Fabric, Mongo DB, CosmosDB, SQL DWH/Synapse/SQL Azure, Oracle Cloud Infrastructure and Amazon Web Services (EMR, S3, Redshift, Glue, MSK, Lambda)
• Database knowledge: NoSQL (MongoDB, Cassandra, HBase), Relational (Oracle, MySQL, PostgreSQL, SQL ), Data Warehousing (Amazon Redshift, Google BigQuery, Snowflake)

Qualifications:

• Bachelor's degree in computer science, data science, engineering, or a related field is a plus.
• Proven experience in pre-sales or design solution Data and AI consulting services. 
• Strong ability to design solutions for Data and AI projects.
• Agility and experience to quickly understand the functional business challenges associated with Data and AI
• Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-experts audiences.
• Ability to work collaboratively in a dynamic, team-oriented environment.
• Adaptability, creativity, and agility in the face of changing technological and client environments.
• Knowledge in building partnerships (Software vendors, Consulting firms, or IT services companies).
• Experience with customers Data and AI supplier approval process.
• Strong problem-solving skills and a customer-centric mindset.
• Willingness to travel as required.

Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.

What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.