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Kyndryl

Customer Technology Advisor (Application Management Services)

Reposted Yesterday
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2 Locations
Expert/Leader
2 Locations
Expert/Leader
The role involves providing expert guidance on application management, designing tailored solutions, and leading pre-sales activities while maintaining industry knowledge to drive growth in Kyndryl’s Application Management Services.
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Who We Are

At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.


The Role

We are seeking a Customer Technology Advisor (Application Services) who can support our customers to develop their Applications roadmap and drive growth in Kyndryl’s Application Services business. You will act as a trusted advisor where this role will be pivotal in working closely with cross-functional teams during pre-sales and solutioning phases. The ideal candidate will combine technical expertise with strong business acumen across various industries to develop innovative solutions that meet customer needs and expand our market presence.

Key Responsibilities:

  • Engage with customers to understand their application modernisation and cloud migration requirements.

  • Provide expert guidance on application-specific challenges and opportunities.

  • Maintain knowledge of major application domains (ERP, CRM, Mainframe, DBMS, Web Technologies, Cloud Platforms, Integration & Middleware, BI & Analytics, CMS, Custom Development, Mobile App Platforms, DevSecOps & Emerging Technologies).

  • Leverage your domain expertise to create tailored solutions and value propositions for customers.

  • Conduct discovery sessions and workshops to gather requirements.

  • Assess customer workloads, qualifying applications that are suitable for modernisation and migration from a business and financial standpoint.

  • Collaborate with business stakeholders and consultants to gather and analyse functional and non-functional requirements.

  • Translate business requirements into technical specifications and architectural designs.

  • Remediate and adapt application architectures to take advantage of the cloud.

  • Collaborate with technical teams and SME’s to ensure solution feasibility and excellence.

  • Incorporate industry best practices and innovative approaches in solution design.

  • Develop and present compelling value propositions for Application services offerings.

  • Contribute to the development and execution of Kyndryl’s Application Services growth strategy.

  • Identify new market opportunities and potential service offerings

  • Analyse market trends and competitor strategies to inform business decisions Propose and drive initiatives to enhance service delivery and client satisfaction.

  • Stay updated on industry trends, competitor offerings, and emerging technologies.

  • Provide insights to shape the company's Application strategy and service portfolio.

  • Work effectively with teams across different countries and time zones.

  • Facilitate knowledge sharing and best practices across global delivery centres.

  • Align local capabilities with global service offerings.


Who You Are

Required Skills and Qualifications:

  • At least 12 years of Solution Design and Consulting experience with at least 7+ years of experience in designing Application Services and solutions.

  • Strong understanding of various application technologies (ERP, CRM, Mainframe, DBMS, Web Technologies, Cloud Platforms, Integration & Middleware, BI & Analytics, CMS, Custom Development, Mobile App Platforms, DevSecOps & Emerging Technologies).

  • Familiarity with application lifecycle management (ALM) processes and tools covering Strategy, Design, Assessment and Services across Application Engineering and Application Operations.

  • Experience with application assessment, discovery and cloud strategy definition.

  • Experience (hands-on) with at least one major cloud provider and/or one platform such as OpenShift or Kubernetes.

  • Understanding of modern application migration and modernization approaches: re-host, re-platform, re-factor, re-architecture, etc…

  • Proven track record in pre-sales activities and solution design for large-scale Application Services engagements.

  • Deep knowledge and experience in multiple industries and their specific application challenges (BFSI, Public Sector, Retail, Manufacturing & Telecom).


Being You

Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way.


What You Can Expect

With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations.  At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.

Get Referred!

If you know someone that works at Kyndryl, when asked ‘How Did You Hear About Us’ during the application process, select ‘Employee Referral’ and enter your contact's Kyndryl email address.

Top Skills

Bi & Analytics
Cloud Platforms
Cms
CRM
Custom Development
Dbms
Devsecops
Emerging Technologies
Erp
Integration & Middleware
Mainframe
Mobile App Platforms
Web Technologies

Kyndryl Melbourne, Victoria, AUS Office

level 14/530 Collins St, Melbourne, VIC, Australia, 3000

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