Customer Support Specialist

CUBE are a global RegTech business defining and implementing the gold standard of regulatory intelligence for the financial services industry. We deliver our services through intuitive SaaS solutions, powered by AI, to simplify the complex and everchanging world of compliance for our clients. 

Why us?

🌍 CUBE is a globally recognized brand at the forefront of Regulatory Technology. Our industry-leading SaaS solutions are trusted by the world’s top financial institutions globally.

🚀 In 2024, we achieved over 50% growth, both organically and through two strategic acquisitions. We’re a fast-paced, high-performing team that thrives on pushing boundaries—continuously evolving our products, services, and operations. At CUBE, we don’t just keep up we stay ahead.

🌱 We believe our future is built by bold, ambitious individuals who are driven to make a real difference. Our “make it happen” culture empowers you to take ownership of your career and accelerate your personal and professional development from day one.

🌐 With over 700 CUBERs across 19 countries spanning EMEA, the Americas, and APAC, we operate as one team with a shared mission to transform regulatory compliance. Diversity, collaboration, and purpose are the heartbeat of our success.

💡 We were among the first to harness the power of AI in regulatory intelligence, and we continue to lead with our cutting-edge technology. At CUBE, You will work alongside some of the brightest minds in AI research and engineering in developing impactful solutions that are reshaping the world of regulatory compliance.

CUBE is growing - fast. Off the back of our recent acquisitions of RegRoom and Thomson Reuters Regulatory Intelligence, we're scaling our customer team to match the buzz. We’re on the lookout for a Customer Support Specialist who gets a thrill from solving problems, loves collaborating across teams, and knows the power of excellent support.

This is your chance to jump into a critical role, joining a tight-knit but mighty team that supports some of the world’s biggest brands globally. You’ll be a key part of our 24/7 global support ecosystem, helping clients get the most from our cutting-edge Regulatory Intelligence SaaS platform (yes, the one streamlining compliance for financial giants!).

This is a shift-based role that requires weekend and international holiday coverage.

Where You Fit In:
Reporting to our APAC Support Manager, you'll bring your mix of technical know-how, top-tier communication and analytical mindset to handle complex queries, champion the customer voice, and liaise with experts across the business. Expect variety, ownership, and plenty of chances to grow.

What You’ll Be Doing (And loving it):

• Be the first point of contact for enterprise clients, guiding them through challenges via email, phone, or screen share (oh yes, you’ll be the calm in their storm).

• Investigate, qualify, and troubleshoot product issues - no two tickets are the same.

• Collaborate across Engineering, Product, Content and Operations teams to resolve escalations and deliver brilliant solutions.

• Own and manage P1 incidents, loop in L3 as needed, and keep comms crystal clear while documenting timelines and next steps.

• Prepare insightful reports for both customers and stakeholders - daily, weekly, monthly (you’ve got this).

• Work hand-in-hand with Sales and Customer Delivery teams to ensure a smooth handover to BAU support.

• Drive continuous improvement - help us optimise tools, documentation, and processes across global teams.

• Keep customer happiness high and issue resolution time low - it’s all about balance.

What You Bring to the Party (Besides a great attitude):

• 2+ years of experience in a customer-facing support role (bonus points for SaaS, compliance, or consultancy exposure).

• A background supporting complex systems and applications, with a flair for breaking down technical details in a friendly, professional way.

• A proactive mindset - you're not just reacting to issues, you're spotting patterns and improving how we work.

• Exceptional communication and organisational skills. You know when to Zoom in and when to escalate.

• Experience in Agile environments and a strong grasp of incident, change, and release management workflows.

• Comfort working in a fast-paced, ever-evolving tech space – bring the energy, we’ll bring the support.

Perks & Why You'll Love It Here:

• You'll get to work on tech that makes a real difference in financial services and regulatory compliance (big stuff!).

• We're a close team, where your voice matters and your ideas get actioned.

• Career growth opportunities with access to learning, certifications, and cross-team collaboration.

• Flexible working setup with a team that trusts you to get the job done.

Interested?

If you are passionate about leveraging technology to transform regulatory compliance and meet the qualifications outlined above, we invite you to apply. Please submit your resume detailing your relevant experience and interest in CUBE.​

CUBE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.