Provide timely, professional customer support via chat, messaging, tickets, and phone in Bahasa Melayu; resolve issues, follow up, and collaborate with teams to maintain high service quality.
Responsibilities
- Respond to customer inquiries through live chat, messaging platforms, the ticketing system, and phone in a timely and professional manner
- Understand customer needs and provide appropriate solutions
- Resolve product or service issues and follow up to ensure they are fully resolved
- Deliver excellent customer service and build positive relationships with customers
- Handle customer concerns and resolve conflicts professionally
- Work closely with the team to achieve shared goals
- Maintain high-quality standards when handling customer inquiries
- Excellent verbal and written communication skills
- Proficient in speaking Bahasa Melayu
- Strong interpersonal and customer service skill
- High level of professionalism
- Strong attention to detail with good organizational and time management skills
- Ability to work collaboratively in a team and with other departments
- Own a laptop and have a stable, reliable internet connection
- Have a dedicated and quiet workspace suitable for remote work
- 8 paid sick leave shifts per year
- 12 paid vacation leave shifts per year
- Medical insurance budget
- Professional education budget
- Language learning budget
- Wellness budget (gym membership, sports gear and related expenses)
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What you need to know about the Melbourne Tech Scene
Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.
