Customer Support Major Account Manager

Company :

Our Construction Industries team are looking for an experienced Customer Support Major Accounts Manager to support our Major Accounts across the Bowen Basin area. This is a permanent, full-time opportunity to be based in Mackay.

Reporting to the Manager – Customer Support Solutions, this role primarily exists to provide efficient and professional sales management support to designated accounts to ensure the overall customer relationship is managed to maximise sales volume and profitability of all product offerings supported by Hastings Deering.

In this role, your key responsibilities will include:

• Build and maintain close association with Senior Executives and key Influencers of prospects and owner groups within the nominated accounts
• Understand intimately the overall business structures, market drivers, strategy and influences of the nominated head office accounts
• Provide direct coverage of nominated head office accounts and be the point of contact and coordinator for our customers and our field staff in respect of these accounts
• Develop and actively manage a strategic multi-generational account management plan to ensure the nominated head office accounts afford Hastings Deering preferred supplier status and maximise share of customer revenue spend
• Work with Sales Managers, Sales Representatives, Sales Coordinators and Administration in the preparation and deal strategy packaging of formal tenders and quotations for nominated customer groups to ensure a professional, comprehensive and competitive submission is presented
• Develop account growth strategies and recommend refinements to these strategies as dictated by market forces
• Actively qualify, participate in and close out all equipment and related business opportunities in timely manner
• Understand and communicate; buy cycles, maintenance and operating costs, production and fleet utilisation targets and repair and rebuild strategies
• Accountable for the sales and delivery of an asset to the customer requirements (tender, build, delivery, assembly, commissioning and payment)
• Understand customer business/site plan requirements and present business contributions that generates opportunities and follow up
• Achieve targeted business results (PINS, Payment Terms, Gross Margin, Sales Revenue and Customer Satisfaction) for area of responsibility against budge

About You

You will bring the following skills and experience to the role:

• Minimum 5 years’ experience in effective account management, sales development and business growth with key customer sales accounts in a similar or related industry
• Diploma in Business, Commerce, Engineering or equivalent experience
• Minimum 5 years’ experience in establishing and maintaining mutually beneficial customer relationships
• Minimum 5 years’ experience in heavy earthmoving, mining or mining services industries developing, implementing and reporting on sales strategies
• Good commercial and business acumen, deal qualification and closing skills, negotiation and high price tolerance

About the Benefits
Hastings Deering offers a wide range of benefits including:

• Competitive salary + generous commission structure
• Support vehicle provided
• A team culture of innovation, collaboration and high performance 
• A rewarding career with diverse opportunities
• A competitive remuneration package
• Employee Assistance Program for employees and their families
• Discounts on private health, vehicles, travel and more
• A culture of inspiration, innovation, collaboration and execution 
• Ongoing training & support to further your career
• Annual salary reviews

How to Apply

For any enquiry, about this role, please contact Celeste Middleton | Talent Acquisition Partner on [email protected]