Ready to start an exciting new sales opportunity with a leading business?
Brandt has an opportunity for a Customer Support Adviser in Parts and Services to join our Hastings Branch.
About the role:
You will be responsible for proactively reaching out to customers, provide information on Brandt parts and services, and ensure a seamless service experience. If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.
- Conduct outbound calls to existing and potential customer to offer information on Brandt parts, maintenance, and repair services.
- Meet and exceed sales targets and key performance indicators (KPI’s) related to parts and service sales.
- Assist customers in identifying their parts and service needs accurately.
- Provide detailed information on Brandt parts, pricing, and service options.
- Collaborate with service team to schedule appointments and allocate resources efficiently.
- Assist the customers in understanding the importance of routine maintenance and recommend appropriate service on the equipment needs.
- Maintain accurate records of customer interactions, orders, and service history in our CRM system.
- Follow up with customers to ensure satisfaction, address any concerns or questions, and build long-term relationships.
- Stay update on the latest Brandt product releases, service offerings and industry trends.
About us:
Brandt is a world-leading equipment dealer, powered by iconic brands and unrivalled support. With dealerships across Canada, New Zealand and Australia, we are a global team with one shared purpose. It’s our mission to enable our customer’s success by providing practical and reliable equipment solutions and support. Our customers count on Brandt to keep them moving forward, and we meet that challenge with remarkable customer service and industry-leading brand John Deere.
At Brandt, we believe that outstanding people, combined with our committed and passionate culture, is key to our customer's success.
About you:
If you have a passion for agriculture equipment, excellent communicator, passion for customer service and sales, we invite you to apply for this exciting opportunity.
- Extensive knowledge of heavy equipment parts, operations and agriculture industry.
- Previous Sales experience in similar role preferred.
- Experience in building report and maintain positive relationships with customers.
- Results driven with focus on achieving sales targets.
- Ability to work independently and as part of a team.
- Strong organizational and time management skills.
- Capability to travel within the territory and work flexible hours.
- A valid driver’s license and clean driver’s record are required.
What we offer:
- Attractive remuneration package
- Company Vehicle, Laptop and Phone
- Wok independently with the support of a team
- Opportunity to be pivotal in the growth and success of our Business.
- Ongoing Training & Development
- Advancement Opportunities
- Employee Assistance Program
ARE YOU READY TO GROW YOUR NEW CAREER WITH BRANDT? APPLY NOW!
What We Do
The Brandt Group of Companies — headquartered in Regina, Saskatchewan, Canada – is a privately owned manufacturing and distribution company that serves a growing international audience in industries such as agriculture, construction, forestry, rail, mining, steel, transportation, material handling, and energy. The company has 6000+ employees and more than 180 locations in Canada, USA, Australia, and New Zealand. Brandt is one of Canada’s largest privately owned companies and is among an elite group of Platinum Club members of Canada’s Best Managed Companies.
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Le Groupe d'entreprises Brandt, dont le siège social est situé à Regina, Saskatchewan, Canada, est une entreprise privée de fabrication et de distribution qui dessert un public international croissant dans des secteurs tels que l'agriculture, la construction, la foresterie, le rail, les mines, l'acier, le transport, la manutention et l'énergie. L’entreprise compte plus de 6000 employés et plus de 180 sites au Canada, aux États-Unis, en Australie et en Nouvelle-Zélande. Brandt est l'une des plus grandes entreprises privées du Canada et fait partie du groupe d'élite des membres du Club Platine des sociétés les mieux gérées du Canada.
