The Junior Tech Support Specialist will manage upgrade projects for mobile and online banking, provide technical support, and train clients.
Industry leader in mobile and online banking technology seeks Technical Support Specialist with a great attitude. This person manages short-term upgrade projects for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, complete technical tasks, and work with a technical team remotely. This is an entry-level position, and you will work with a small team in charge of upgrade projects, designed to get new features to clients quickly and efficiently. In this position, you will work under a team manager in coordination with other departments at our company, and you will work directly with our clients, rather than with end-users.
Working schedule - Monday - Friday
Working hours - 9am - 5pm US EST (New York time zone)
Primary Responsibilities
- Understanding our banking software and apps in-depth
- Tracking project statuses, meeting deadlines, and launching new products
- Training banks and credit unions on mobile and online technology while communicating technical concepts at an appropriate level
- Configuring mobile banking apps and performing some technical configurations
- Coordinating integrations with third party financial services
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and resolve issues encountered during implementation
- Performing basic QA tests after implementing changes
- Work or volunteer experience handling technical processes and/or the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Documenting the constantly changing requests we receive for new feature development
- Ability to manage a dynamic work load with many concurrent tasks
- Managing, monitoring, and improving the quality of the tech support process
As Plus
- Experience in technical support
- Experience with various mobile phone platforms, especially iOS and Android
- Project management experience
- Working directly with US-based customer
- Knowledge of US banking system
Our benefits:
- Remote-friendly role, depending on location eligibility
- Long-term employment
- Paid vacation and days off on national holidays
- Internet compensation (50$ per month)
- Community of practice, regular knowledge sharing among colleagues.
- Friendly and easy-going international team and colleagues.
- And other benefits, described in detail in the Staff Handbook.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and collaborative environment.
Top Skills
Android
iOS
Mobile Banking
Online Banking
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