Customer Success Partner

As a Customer Success Partner at Team Global Express, you will play a pivotal role in helping our customers achieve their desired service outcomes while ensuring a positive and seamless experience. Your efforts will foster strong customer advocacy, measured via Net Promoter Scores (NPS).

Predominantly located near Melbourne Airport, you will manage a small portfolio of strategic customers, understanding their businesses, industries, and how Team Global Express serves them. By developing deep relationships with key customer contacts, you will navigate and resolve service issues, identify improvement opportunities, and contribute to the overall growth and success of our business. This role will require you to travel to client sites frequently.

What you’ll do

• Serve as the primary Customer Success Partner for a select group of strategic customers, understanding their business and industry.
• Develop deep and trusted relationships with key customer contacts and Strategic Account Managers.
• Identify and implement improvement opportunities using a data-driven, structured problem-solving approach.
• Monitor and report on service performance, proactively identifying and resolving systemic service issues.
• customers informed during service interruptions and managed their concerns with escalated support.
• Conduct customer and operational data analysis to develop insights and address root causes of issues.

What you’ll bring

To be successful in this role, you embody proactive, customer-centric behaviours that drive exceptional service delivery. You excel in fostering collaborative relationships with diverse stakeholders, leveraging strong analytical skills to derive actionable insights from data. Known for your persuasive communication and influencing skills, you drive consensus across organisational levels, striving for continuous improvement and innovative solutions. You personify curiosity, adaptability, and resilience, contributing to an inclusive environment where diverse perspectives thrive.

• Proven experience working with complex, strategically important customers, understanding their needs and operational challenges.
• Preferred experience in the logistics, transportation, and/or supply chain industry.
• Strong skills in customer and operational data analysis, capable of developing insights into potential root causes of issues.
• Proficient in Microsoft Office products, particularly Excel, and experience with Salesforce and Power BI
• Demonstrated ability in structured problem-solving, root cause analysis, and implementing corrective actions.
• Excellent presentation and communication skills, with the ability to influence and drive change.
• You must have a valid Australian driver’s licence and car
   

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About Team Global Express

Team Global Express (TGE) is an Australian-owned transport and logistics business delivering to Australia and New Zealand. We’re not only transforming our operations but striving towards changing the logistics industry and becoming an Environmental, Social, and Governance leader by 2030. To learn more about our story, visit https://teamglobalexp.com/.

Why TGE

We care about our customers, our people, and our planet. We are always innovating and improving our services. We are driven by passion and purpose, and we never stop.

What we offer

• Competitive salary above industry standards

• Upskilling, training, mentoring and more to support your career development journey

• Fun and practical employee perks and discounts

• Flexible work, including work from home

• Inclusive parental leave policy that supports all parents & carers

• Peer recognition awards acknowledge when you go above and beyond.

An inclusive workplace, works for everyone

We celebrate difference. We are committed to a diverse and inclusive workplace that gives everyone the chance to contribute to a bigger and brighter future with us. As an Equal Opportunity Employer, we welcome and invite applicants of all ages, cultural backgrounds, genders, sexual orientations, people living with disabilities, neurodiverse individuals and Aboriginal and Torres Strait Islander Peoples to apply. Team Global Express acknowledges the Aboriginal and Torres Strait Islander peoples as First Peoples of Australia and the Māori, as tangata whenua and Treaty of Waitangi partners in Aotearoa New Zealand.

Our recruitment process

Applying for a job starts with an online application form, from there you may be invited to complete an online assessment followed by a virtual or in person interview. The last step is undergoing pre-employment checks, which includes a criminal history check and a medical assessment including fitness to work and drug & alcohol screening.

Other things to note

• When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the recruitment process.

• During the recruitment process, please keep an eye on your junk emails and spam folders for updates.

• TGE is listed as one of LinkedIn’s Top Companies of 2023 and 2024 in Australia.