The Customer Success Manager establishes client relationships, provides performance insights, and ensures timely delivery of services by liaising with internal teams.
The CSM will be responsible for developing long-term relationships with their portfolio of assigned clients, connecting with key business executives and stakeholders. They will also provide clients with strategic insights based on their performances and market trends and, liaise between clients and cross-functional internal teams to ensure the timely and successful delivery according to the clients’ needs.
This is a hybrid position with 3 days in our Melbourne office and 2 days remote.
Responsibilities
- Operate as the lead point of contact for all clients’ requests, liaising with the relevant teams at Global-e to ensure a quick and swift process.
- Develop a trusted advisor relationship with key accounts, mainly with C-levels.
- Prepare periodic performance reports covering and analysing client’s KPI’s.
- Support client’s strategic, marketing and operational decisions based on internal knowledge and best practices.
- Build and maintain strong, long-lasting client relationships.
- Must be based in Australia.
- 2-3 years in an Account Management or Customer Success Manager role.
- Prior B2B experience in a software, logistics or SaaS company preferred.
- BA/BS degree or equivalent, and/or MBA preferable.
- Experience in delivering client-focused solutions based on customer needs.
- Proven ability to manage multiple projects at a time.
- Strong analytical skills.
- Excellent verbal and written English communications skills.
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level Excellent listening, negotiation and presentation skills.
Top Skills
B2B
SaaS
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