The Customer Success Manager will cultivate client relationships, facilitate product onboarding, lead educational webinars, and drive adoption of monday.com solutions to fulfill customer goals.
The Customer Success Team is the trusted advisor for building relationships, driving product adoption, and empowering teams to fulfill their goals. By being experts of the monday.com platform, we are able to provide a unique level of consultation and inspiration to our customers. We are an energetic, empathetic and passionate team that enjoys teamwork and taking on new challenges in this dynamic environment.
- 5 years+ of B2B SaaS Customer Success experience working with accounts of various sizes
- Prior experience in Strategy consulting
- Strong customer facing and presentation skills with the ability to establish credibility with executives
- Strong quantitative data analysis skills with proven business insight and judgment
- Experience in building relationships with senior business & platform stakeholders
- Experience helping customers deploy and see the value of the products they have purchased
- Superb written and verbal communication skills
- Positive attitude, empathy, and high energy
- Ability to take initiative and adapt
- BA or BS degree
Visa sponsorship for this role is currently not available.
monday.com Melbourne, Victoria, AUS Office
180 Flinders St. , Melbourne, VIC, Australia, 3000
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