Cognizo Logo

Cognizo

Customer Success Manager

Reposted 24 Days Ago
Remote
Hiring Remotely in United States
Senior level
Remote
Hiring Remotely in United States
Senior level
Seeking a Customer Success Manager to build a team, drive customer relationships, and enhance retention metrics through strategic initiatives.
The summary above was generated by AI

About Cognizo

Cognizo is on a mission to help companies understand and improve their AI visibility. We are building the ultimate digital marketing platform to give brands a clear edge in the AI era. 

Job Description

We’re looking for an experienced Customer Champion who thrives on creating genuine, lasting customer relationships and is passionate about preparing brands for the next era of marketing. As the first hire in our customer success function, you will have the opportunity to build the team, define key strategies, and shape customer engagement from the ground up.

Your primary goal will be driving sustainable growth and retention, measured primarily through Net Revenue Retention (NRR), Net Promoter Score (NPS), and customer churn metrics. You'll champion customer needs, ensuring they not only realize immediate value from our solutions but are also positioned strategically for long-term success.

This role requires someone who loves daily interaction with customers and possesses outstanding interpersonal and communication skills. As an early team member, your responsibilities will also include owning support and knowledge base initiatives, though these will be less frequent compared to core customer success activities like adoption and retention.

Responsibilities

  • Voice of the Customer: Serve as the primary advocate for customer insights, influencing product strategy and roadmap decisions to continually enhance customer value and satisfaction.
  • Data-Driven Insights: Develop and implement metrics-driven approaches (NRR, NPS) to monitor and enhance customer health and success.
  • Strategic Customer Relationships: Act as the senior point of contact for Cognizo's key customers, proactively guiding their strategic use of our solutions.
  • Customer Journey Optimization: Design and continually refine customer onboarding, enablement, and retention programs to ensure maximum adoption and satisfaction.
  • Cross-functional Collaboration: Partner closely with Product, Marketing, and Sales teams to ensure alignment around customer needs and growth opportunities.
  • Support & Knowledge Base Management: Oversee the creation and ongoing enhancement of support resources and knowledge base articles to empower customer success and self-service, though these tasks will be less frequent than core CS functions.
  • Customer Referral & Advocacy: Drive customer advocacy through initiatives such as case studies, review programs, and building a customer referral program to leverage satisfied customers in promoting Cognizo’s solutions.
  • Team Leadership: Build and manage a high-performing Customer Success team, setting clear objectives, and mentoring your team to achieve and exceed our NRR and NPS goals.

Who You Are

  • Experience or interest in SEO and AI
  • Passionate about marketing innovation and committed to helping brands thrive in the evolving digital landscape.
  • Exceptional communicator who enjoys daily customer interactions and excels at building meaningful, lasting relationships.
  • 5+ years experience in customer success leadership roles within SaaS or similar technology environments, with proven track record driving NRR and NPS improvements.
  • Analytical thinker who leverages data to enhance customer strategies and inform decision-making.
  • Highly collaborative, proactive, and comfortable navigating the complexities of growing organizations.

Top Skills

AI
SaaS
Seo

Similar Jobs

4 Hours Ago
Remote or Hybrid
Washington, DC, USA
Senior level
Senior level
Artificial Intelligence • Hardware • Information Technology • Security • Software • Cybersecurity • Big Data Analytics
As a Senior Customer Success Manager, you'll optimize the adoption and value of Motorola's Public Safety Software for federal clients, fostering relationships and addressing customer needs.
Top Skills: AwareCommandcentralGainsightGoogle SuiteLicense Plate RecognitionMobile VideoMotorola FlexPremieroneRave SolutionsSalesforceVesta
Yesterday
Easy Apply
Remote or Hybrid
US
Easy Apply
Mid level
Mid level
Artificial Intelligence • Machine Learning
The Customer Success Manager will maintain relationships with clients, ensure satisfaction, drive revenue generation, and support Domino Cloud adoption.
Top Skills: AIClouderaCrm ToolsDatabricksDockerGoogleKubernetesMlSaaSSagemakerSASSFDC
Yesterday
Remote or Hybrid
Addison, IL, USA
Junior
Junior
Artificial Intelligence • Cloud • HR Tech • Information Technology • Productivity • Software • Automation
The Associate Customer Success Manager manages customer relationships, oversees deliverables, conducts adoption assessments, and ensures customer satisfaction and success metrics are met.
Top Skills: AISaaS

What you need to know about the Melbourne Tech Scene

Home to 650 biotech companies, 10 major research institutes and nine universities, Melbourne is among one of the top cities for biotech. In fact, some of the greatest medical advancements were conceptualized and developed here, including Symex Lab's "lab-on-a-chip" solution that monitors hormones to predict ovulation for conception, and Denteric's vaccine for periodontal gum disease. Yet, the thousands of people working in the city's healthtech sector are just getting started, to say nothing of the tech advancements across all other sectors.

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account