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HiBob

Customer Success Manager

Posted 4 Days Ago
Be an Early Applicant
Remote
Hybrid
Hiring Remotely in Australia
Junior
Remote
Hybrid
Hiring Remotely in Australia
Junior
The Customer Success Manager at HiBob will engage with executive stakeholders, manage customer accounts, and ensure clients derive value from the HR technology. This role involves identifying growth opportunities and aligning customer goals with business objectives, all while adapting to a fast-paced startup environment.
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Job Description
About Us
HiBob helps modern, mid-size businesses transform the way they manage people, equipping HR teams and managers with the tools they need to connect, engage, develop, and retain top talent. Since 2015, we've experienced triple-digit year-over-year growth, powered by our amazing global team of Bobbers. Over 4,000 fast-growing companies-including HiPages, Airtasker, and the Brand Power company-trust Bob to create exceptional work experiences for their people.
Our HR platform is intuitive, data-driven, and designed for today's workplace: global, remote, and collaborative.
Come and Be You With Us
Being a Bobber is all about being your authentic self. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do the best work of your career. We're on a mission to grow HiBob in the region and we want you to join us!
Job Requirements

  • Minimum 2 years of SaaS Account Management, Customer Success Management, or equivalent transferable expertise, such as consulting, HR/People Operations, project management, implementation, or client engagement roles.
  • Genuine passion for HR technology and a strong ability to articulate its value.
  • Proven success in engaging with executive stakeholders and navigating complex customer organisations.
  • Demonstrated commercial acumen, with the ability to identify growth opportunities and align customer goals with business objectives.
  • Tech-savvy and enthusiastic about learning product functionality.
  • Self-driven, resilient, and adaptable to the fast-paced environment of a growing startup.
  • Experience with Salesforce or similar tools (desirable).


Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us.
Benefits
HiBob is a village filled with amazing people and we're especially proud of that. It's a place where Bobbers can be themselves. We're about fun, dreams, hopes and ambition, just as much as we are about precision, growth, and top performance. Becoming a Bobber means you'll receive competitive compensation, benefits, and pre-IPO equity options alongside all of this:

  • Company share options plan - every employee can eventually become a share holder
  • Hybrid working from day 1
  • Work from home allowance - to get your home office set up!
  • Temporary remote work from anywhere in the world for up to 2 months (after 6 months of employment)
  • Bob balance days - Enjoy a company-wide long weekend at the beginning of each quarter
  • 2 Social Impact days per year for volunteering
  • Awesome employee referral program- $2,500 for each successful referral with an additional ambassador programme
  • Pension scheme auto-enrolment from day 1
  • Fun company and team social events (locally and virtually with our global teams)
  • We love birthdays - take the day off and receive a special gift
  • Catered Thursday lunches and coffee!
  • Dog-friendly office


If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!
**Note: We will only consider candidates located in the Sydney Metro Area who are willing to work in our Sydney office at least two days a week. We love collaborating and connecting with our team members in-person, and we hope you will too!**

Top Skills

Salesforce

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