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Archetype AI

Customer Success Manager

Posted 7 Days Ago
Be an Early Applicant
Remote
Hiring Remotely in Japan
Senior level
Remote
Hiring Remotely in Japan
Senior level
Own customer programs across Asia from initial scoping through pilot, production, and expansion. Serve as the primary customer contact while coordinating Solutions, Research, Product, and Engineering. Align customer goals with milestones, dependencies, technical decisions, and success criteria; manage risks and resolve cross-functional blockers. The role requires fluent Japanese, strong business English, technical fluency in AI/ML and complex software systems, and experience leading enterprise implementations or technical programs.
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About Us

At Archetype AI, we’re building the world’s first physical AI platform to bring artificial intelligence into the real world. Our foundation model, Newton, understands the physical world through objective sensor data and generates real-time insights into complex physical behaviors, from industrial machinery and systems to wearable devices and smart environments.

Formed by a high-caliber team from Google and backed by one of Silicon Valley’s most renowned venture funds, Archetype AI is at Series A and rapidly advancing its technology for the next big leap. This is a unique opportunity to join an exciting, fast-growing AI team based in the heart of Silicon Valley.

About the Role

This role owns the delivery of Archetype's customer programs in Asia from initial scope through pilot, production, and expansion. You'll lead the customer engagement and cross-functional execution across Solutions, Research, Product, and Engineering. This includes connecting customer goals to milestones and technical dependencies, managing program risks, and driving decisions and blockers to resolution.

What You’ll Own
  • Customer programs reach pilot, production, and expansion against clear success criteria.

  • Customer goals and engineering work stay aligned through clear milestones, dependencies, and decisions.

  • Technical risks, gaps, and unresolved issues have clear paths forward aligned across the responsible teams.

  • Cross-functional blockers and tradeoffs reach resolution without losing program momentum.

  • Customers across Asia have a trusted, consistent point of contact throughout the relationship.

Key Qualifications
  • Fluent Japanese and strong business English.

  • 5+ years leading technical programs, customer implementations, or enterprise deployments.

  • Track record of turning ambiguous goals into successful outcomes without a predefined execution path.

  • Experience leading engagements directly with enterprise customers and senior stakeholders.

  • Technical fluency with AI/ML, data, cloud, APIs, or similarly complex software systems.

Nice to Have
  • Hands-on background in engineering, solutions engineering, or systems integration.

  • Track record delivering AI/ML or data-centric products in real-world environments.

  • Experience with edge computing, sensors, industrial systems, or time-series data.

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