The role involves managing customer onboarding, ensuring satisfaction, consulting on needs, creating reports, and collaborating with internal teams.
POSITION SUMMARYDrive adoption of Veritone in the customer organization, including technical assistance, training, demos, platform evangelism, configuration and customization assistance.
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado & California.
WHAT YOU'LL DO- Manage the SaaS on-boarding experience for customers. Deliver group training and 1-1 sessions to ensure understanding and adoption.
- Become the internal voice of the customer. Marshal resources across other Veritone teams to solve issues.
- Take ownership for each customer’s success and ROI with our services.
- Proactively consult to fully understand their needs and actively solve pain points.
- Respond quickly to customer-submitted questions and requests.
- Maintain portfolio and monitoring analytics, reports and KPIs. Create internal and customer-facing reports.
- Solicit references, referrals and testimonials from customers.
- Collaborate internally with product, marketing and sales teams to communicate customer needs to design ideal offering/features.
- Partner with Sales on renewals by ensuring high customer satisfaction. Proactively identify new opportunities for product expansion and adoption.
WHAT YOU'LL NEED- Experience in Customer Success related role. Proven track record of building rapport and relationships at all levels.
- Understanding of online software (SaaS) services and/or technology based solutions.
- B.S. or B.A. highly preferred.
- Excellent writer and communicator with strong presentation skills via phone, online and in person.
- Able to effectively prioritize and execute tasks in a dynamic fast-paced environment.
- Account management, project management and problem-solving skills.
- High level of organization and a great attention to detail.
- Ability to learn new concepts quickly.
- Data driven with appreciation of organization and process.
- Prior experience working in or supporting Law Enforcement, Criminal Justice, or Public Safety.
- Salesforce, JIRA, Confluence, Monday.com, Pendo, Slack
*Note: Disclosure as required by sb19-085 (8-5-20) of the minimum salary compensation for this role when being hired in Colorado & California.
Top Skills
Confluence
JIRA
Monday.Com
Pendo
Salesforce
Slack
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