Customer Success Lead – Cloud Access (Microsoft)

At Versent, we don’t just work in the cloud — we were born in it. We partner with Australia’s most ambitious organisations to help them modernise, scale and thrive through cloud-native technology, deep expertise and a customer-first mindset.

We’re now looking for a Customer Success Lead to join our Cloud Access function— a high-impact, strategic role at the heart of how we retain, grow and maximise value for our AWS and Microsoft resell customers.

About the Role

As Customer Success Lead, you’ll own the end-to-end success of our Cloud Access customers (effectively our Cloud Resell division)  — ensuring strong retention, deeper adoption, smarter cloud consumption, and meaningful expansion across the Versent portfolio.

You’ll be the voice of the customer, the bridge into the wider Versent business, and a critical driver of commercial and product outcomes.

What you’ll be doing

Customer Success & Growth

• Own retention, renewals and expansion across Microsoft & AWS resell customers.

• Lead consumption and licensing renewals independently or with Growth & Advisory teams.

• Build and execute customer success plans aligned to business and cloud outcomes.

• Develop trusted relationships with customer stakeholders, including executives.

• Drive adoption and value of Cloud Access offerings through aligned use cases.

• Identify and support upsell and cross-sell opportunities with Sales and Pre-Sales.

• Act as a pre-sales advisor on Cloud Access opportunities, supporting commercial outcomes.

Operational & Product Leadership

• Lead onboarding and migration of new resell customers through to stabilisation.

• Triage billing, support and engineering issues, providing clear customer communication.

• Represent the voice of the customer to influence product roadmap and priorities.

• Partner across Sales, Pre-Sales, Build and Support to enhance customer experience.
   

FinOps & Cloud Optimisation

• Deliver FinOps-style engagements to optimise and govern cloud spend.

• Prepare and present cloud cost and usage insights.

• Advise on cost optimisation strategies and track realised value.
   

What you’ll bring

• 5+ years’ experience in customer success, product, consulting or commercial roles within technology or cloud.

• Experience or strong familiarity with Microsoft and/or AWS partner ecosystems (highly desirable).

• Strong commercial acumen with confidence in renewals, licensing, and consumption-based models.

• Exceptional customer-facing and presentation skills, with credibility at senior and executive levels.

• FinOps, financial management or cloud cost optimisation experience (preferred but not required).

• Ability to manage multiple priorities while maintaining a high attention to detail.

• Clear, confident written and verbal communication skills.

• A genuine enjoyment of working closely with customers and solving meaningful problems.

Life at Versent

We're a diverse team of motivated humans who think outside the box and strive to deliver what others might consider impossible. At Versent we truly care about our people and put real focus on cultivating a culture of learning, collaboration and growth.  We provide our teams with the space, trust, and support, to deliver the best work of their careers. To enable this, we have a culture that places a high value on continual feedback, excellence, and invention anchored in customer success.

We also offer our team:

• Flexibility: We give you the freedom to excel, providing as much autonomy and flexibility around when you work so you can manage your time in a way that best suits you to get the job done.

• Learning: We are passionate about continuous improvement and care about you investing in and developing your craft. Our Craft 180 Program is a holistic strategy for ongoing, meaningful skill and capability development with an ultimate goal to create an environment where people can learn and contribute in different ways to develop, practice and become masters of their craft.

• Access to Benefits That Fit Your Life: From salary packaging and purchased leave to novated leasing options, we offer a range of benefits designed to suit different lifestyles and priorities. There’s something for everyone.

• Health & Wellbeing Programmes: We focus on you as a whole person, with wellbeing initiatives that are to support you mentally, physically, emotionally and financially.

• Connection: Regular social activities across your team and the organisation.

• Recognition: We offer several reward & recognition programmes to acknowledge the amazing work that you do!

• Career opportunity: We provide the opportunity to work on diverse projects and initiatives that enable you to create a brilliant career.

At Versent, we don't adhere to a one-size-fits-all hiring strategy. We understand that you might not fulfill all the criteria for this position. Our celebration of diverse perspectives isn't just a value, it's a way to gain an edge. If you believe this opportunity is where you can thrive, don't be shy and apply! 

If you require any accommodations throughout the interview process, please get in touch with us by emailing [email protected].