Customer Services Administrator

At Iress, we make things happen

We believe technology should help people perform better every day. Since our beginning in 1993, people across financial services have trusted us to take their performance to the next level. More than 10,000 businesses and 500,000 people use our software, from the world’s most iconic financial services brands to advice firms of all sizes, banks, insurers, investment managers, traders and brokers. Iress is one of Australia’s largest technology companies and employs more than 1,100 people across Australia, The United Kingdom, Africa, Canada, New Zealand and Asia.

Build your career at Iress! 

We’re looking for a Customer Services Administrator to join our APAC Customer team. This is an exciting opportunity to work closely with Relationship Managers, customers, and internal teams to support the delivery of outstanding service, while building a pathway into a future Relationship Manager role.

Some of the amazing things you’ll be involved in

• Supporting Relationship Managers with administrative activities that enhance customer experience delivery

• Coordinating manual client upgrades and ensuring stakeholders are kept informed throughout

• Acting as a key liaison between customer-facing and non-customer-facing teams to streamline communication

• Identifying opportunities to improve efficiency across processes such as meeting preparation, compliance reporting, and communications

• Supporting the Managed Services team with site administration and operational support

• Contributing ideas and initiatives to uplift and scale the client experience across APAC

• Building knowledge of Xplan products and the broader Iress ecosystem

What you will bring

• Strong communication skills, with the ability to build confidence and trust with both internal and external stakeholders

• A proactive, solutions-focused mindset with a strong customer orientation

• Ability to manage multiple priorities and workstreams effectively in a fast-paced environment

• Strong organisational skills with high attention to detail and the ability to critically assess information

• Confidence working both autonomously and collaboratively within a team

• Experience working in an agile environment and familiarity with tools such as Jira (preferred)

• Ability to understand dependencies, risks, and priorities to deliver value-driven outcomes

Why work with us?

• 8 additional paid days per year to extend your weekends

• Hybrid working

• Generous cash bonus for every successful referral

• Starting school leave - 8.5 days of leave to assist your children with the transition to school

• Up to 26 weeks’ paid parental leave for primary carers (up to 4 weeks for secondary carers), and the ability to work part-time when returning to work

• 3 days’ paid leave per year to participate in charity initiatives

• Discounted health insurance premiums

• Access to learning and development programs through LinkedIn Learning

Iress is committed to fostering a welcoming and inclusive culture. We strongly believe that diversity is what makes our teams and our products succeed. Our people have different experiences, skills, perspectives and beliefs and everyone’s uniqueness is valued and celebrated.

Our hiring decisions are never based on sexual orientation, race, gender identity, religion, disability, citizenship, marital or family status and age. Even if you feel you don’t meet all of the requirements of the role, we would still like to hear from you!

We’re also proud to be globally recognised as a WORK180 Endorsed Employer that promotes and supports all women in the workplace.

For more information about what we do, our people and values, please visit our website - https://www.iress.com/join-us/careers/

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