Respond to inquiries from domestic and international customers across multiple channels, support UL online services, achieve performance goals, and participate in process improvement activities.
JOB DESCRIPTION
QUALIFICATIONS
＜語学力＞
＜その他＞
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
- 国内外顧客からの問合せをマルチチャンネル(ライブチャット、電話、メールなど)で対応
- ULオンラインサービスのサポート対応
- 22種類の問合せや申請を迅速に解決に導く
- 個人およびチームのパフォーマンスや品質の目標達成
- プロセス改善活動への積極的な参加
- 国内外のUL関係者との連携、コミュニケーション など
QUALIFICATIONS
＜語学力＞
- 英語中級（TOEIC 800点、スピーキングも含む）、日本語上級（母国語レベル）、中国語(歓迎)
- 英語と日本語の両方で読解、書く、話す能力が優れ、中国語の能力があれば尚更歓迎されます。
＜その他＞
- 顧客対応経験：顧客サービス経験があり、顧客とのコミュニケーション能力を有し、チームワークを重視する方。
- コミュニケーション能力：情報をはっきり伝え、顧客のニーズを理解するために効果的に聞き取る能力を有する方。
- マルチタスク：同時に複数のタスクを処理し、焦点を失うことなく効率的に対応できる方。
- チームワーク：チームや会社全体で他の人とよく協力する能力を有する方。
- 学習意欲：新しいプロセスやシステムを学ぶ意欲があり、必要に応じて指導やアドバイスを受ける能力を持つ方。
- 忍耐力と細心の注意：任務を遂行する際に忍耐力と細心の注意を示し、仕事の正確さと品質を確保する方。
- オフィスツールのスキル：様々なオフィスツールに精通し、日常業務を効率的に完了できる方。
ABOUT US
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers' product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers' products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
Top Skills
Office Tools
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