Customer Operations Coordinator

About SEEK

SEEK’s portfolio of diverse businesses make a positive impact on a truly global scale. Our purpose is to help people live more fulfilling and productive working lives and help organisations succeed. We create world-class technology solutions to connect more people to relevant employment, education, small business and volunteer opportunities. We have a culture of high-performance in our workplaces and celebrate the diversity of our employees who contribute to the success of our organisation.

Life at SEEK

SEEK’s purpose is at the centre of everything we do. Our SEEK, which defines the way we work, is all about what makes us unique and a little bit different. Passion, Team, Delivery and Future are our principles that drive innovation and creativity. SEEK strives to support employee wellbeing by providing an amazing experience at work which led us to being named AFR BOSS Top 10 Best Places to Work in Technology (2021-2024). We are proud to work in an environment that's inclusive where everyone's unique ideas, experiences and perspectives are valued.

Our award-winning head office in Cremorne (just a 4 min walk from Richmond station) provides an exceptional space to collaborate with colleagues. The building provides sweeping views of the city, a games area, sit and stand desks at every workstation, modern end-of-trip facilities and Thursday night drinks which gives our people an opportunity to connect in a social setting.

This is a fixed-term contract until the end of December 2026

About the role 
As the Customer Operations Coordinator, you will be responsible for the day-to-day operational support and management of client relationships primarily for SEEK Grad. You will focus on ensuring seamless client experiences through system administration, troubleshooting, and service delivery management. You'll work closely with internal teams and clients to maintain platform functionality, resolve technical issues, and deliver targeted marketing solutions. This position offers opportunities to develop analytical and technical skills while contributing to the growth and success of our client partnerships.

Responsibilities 

• Manage client profile setup and ongoing maintenance within internal systems, ensuring accurate client profiles, job listings and platform functionality
• Provide technical troubleshooting and resolution for client platform issues, including signup/login errors and system accessibility problems
• Delivery Electronic Direct Mail (EDM) campaigns tailored to specific client requirements and objectives
• Maintain and update client products, including front page logos, banners, alert emails, boosters, and SEEK extensions to ensure optimal performance
• Regularly update and manage Students and Employers listings for Events, maintaining accuracy and relevance of platform content
• Update registration links, employer information, and event schedules to support client engagement activities
• Create and maintain career advice content pages, including role descriptions and salary information
• Generate campaign reports and performance infographics for employers, providing clear insights into key performance metrics
• Share knowledge with new system administrators on internal workflows, systems, and operational procedures to ensure consistent service delivery
• Support business analysis activities and contribute to system improvement initiatives as opportunities arise

About SEEK Grad

SEEK Grad is a business of SEEK and is the market leader for online student sourcing, insights and branding. As Australia's largest student jobs board, we connect university students and recent graduates with career opportunities. We give these students and graduates the ability to research the companies on the site, learn through our student blogs, and attend events to network with employers.

Skills and experience 

• 2-3 years of experience in client operations, system administration, or similar operational roles
• Strong technical troubleshooting skills with ability to resolve platform and system issues efficiently
• Experience with CRM systems and client management platforms, with Salesforce knowledge highly desirable
• Demonstrated ability to manage digital marketing campaigns, particularly EDM campaigns
• Excellent attention to detail and organizational skills with ability to manage multiple client accounts simultaneously
• Strong communication skills with ability to interact professionally with clients and internal stakeholders
• Understanding of web platforms, content management systems, and digital marketing tools
• Analytical mindset with interest in data analysis and reporting
• Proactive approach to problem-solving and process improvement
• Interest in developing skills in systems analysis, business analysis, or data analysis
• Experience in technology or digital services industry preferred
• Ability to work independently while collaborating effectively with cross-functional teams

Fixed Term Perks
At SEEK we offer:

• Support of flexible working, including a mix of office and work from home days depending on your role.
• SEEK is committed to operating sustainably and is preparing for the impacts of climate change and the transition to a low-carbon future, and is working to minimise its environmental impacts which includes a long-term emissions reduction target of net zero by FY2050
• SEEKer Support, a confidential service that offers employees up to six sessions with a mental health professional of your choice
• Access to a wide range of discounts on things such as health insurance, fitness, food, travel, accommodation plus many more
• Professional development sessions with industry leading guest speakers
• Frequent events including sports days, annual Christmas party, hackathon, and trivia
• Free kick-start breakfast every morning and fresh fruit available all day in our offices
• Casual dress – every day

At SEEK, we are passionate about fostering a culture of inclusion and wellbeing that embraces and values the diversity of our people. We are a purpose driven business that works with heart.

We know teams with diverse ideas, experiences and perspectives are more creative and are critical to ensuring effective delivery and innovating to enable our future success. As such, we welcome applications from people with diverse backgrounds and life experiences, especially as they relate to gender, sexual identity, culture, faith, disability and life stages. If you have the skills, curiosity and an adaptable mindset but don't meet every responsibility or qualification listed in this advertisement, please still get in touch with us.

Should you require any specific support or adjustments throughout the recruitment process and beyond, please advise us and we will be happy to assist.

For this role, only those candidates with the eligible right to work will be considered.

SEEK kindly requests no unsolicited resumes or approaches from recruitment agencies and will not be responsible for any associated fees.